Turning voice of the customer into actionable strategy
IN-PERSON EVENT
Dinner Location: The Charles Hotel
Customer service is evolving from a cost centre to a strategic differentiator. Gartner predicts that by 2025, 40% of customer service organisations will become profit centres through digital customer engagement leadership. The challenge? Delivering personalised experiences at scale whilst optimising operations.
The potential for transformation is clear. Organisations implementing intelligent contact centre solutions are seeing remarkable results. Vodafone achieved a 50% reduction in handling time using Amazon Connect and AWS AI services. Capital One decreased both their average handle time and technology costs by 40%, while Traeger Grills improved customer satisfaction scores by 15% and reduced costs by 30%.
Join thought leaders and AWS executives from Amazon Connect, along with a select group of your peers, as we explore how to transform customer and employee experiences in tandem. Through interactive discussion, we'll examine:
- How to harness AI and automation while maintaining authentic customer connections
- Strategies for turning customer insights into actionable business intelligence
- Practical approaches to empowering agents with AI-driven tools
This exclusive evening will help you navigate the future of customer experience, where efficiency and personalisation work in harmony to drive business value.
Discussion topics
Balancing automation and personalization in AI-powered customer experience in contact centres.
Embedding the voice of the customer into every interaction and decision and exploring the moments that matter.
Preparing contact center teams for the age of real-time insights and AI assistance.
Event Agenda
6:30 pm - 7:00 pm
Arrivals, welcome drinks + networking
7:00 pm - 7:30 pm
Event welcome, introductions, thought leader remarks
7:30 pm - 9:15 pm
Table discussions + three-course dinner
9:15 pm - 9:30 pm
Event wrap-up
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate In-depth face time with the world’s leading organizations pushing the boundaries to solve your challenges.
An engaged experience
An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation.
Discover next-level ideas
Ensure project success with access to industry experts and cutting edge thought leadership.
De-risk new projects
Gain a range of insights from peers and technical experts who are current with emerging business trends.
AWS
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs.
Apply to attend
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
An In-person Experience from GDS Group quite literally brings strategic value to the table. Typically, 3-hours of building meaningful connections and shared learning by meeting industry-leading, like-minded executives tackling similar initiatives.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming event
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch