Unlock CX value: how to win customer loyalty while saving millions with conversational AI
IN-PERSON EVENT
Dinner Location: Cathédrale
How can you prepare for and embrace customer support’s biggest trends in 2024?
As we approach 2024, we can all agree that the CX journey is still a challenge. But it doesn’t have to be, especially with the advent of conversational AI. Yet some organizations are hesitant to embrace change, while many don’t know where to start. While easier said than done, the naysayers and worrywarts simply need guidance and guardrails to understand best strategies and embrace AI intelligently. Furthermore, it's crucial to maintain a balance between automation and human expertise.
Simply put, conversational AI is magical. It transforms outdated IVR systems into fluid, self-service IVA solutions. It generates enduring customer loyalty. What’s more, it can save millions of dollars in OPEX efficiencies. So, how do best-in-class, customer-centric organizations like 1-800-Flowers utilize conversational AI with a “human in the loop” approach to transform CX self-service, create millions of customer loyalists, and become leading CX innovators?
We look forward to seeing you in New York!
Discussion topics
How to embrace AI for your CX rather than fear it.
How to keep people in the loop and find that balance of humans and AI.
How to modernize your CX with the power of conversational AI.
Speakers
Peter Mullen
Cosimo Trapani
Event Agenda
6:30 pm - 7:00 pm
Arrivals, welcome drinks, and networking
7:00 pm - 7:30 pm
Event welcome and introductions
7:30 pm - 9:00 pm
Table discussions and three-course dinner
9:00 pm - 9:30 pm
Event wrap-up
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate In-depth face time with the world’s leading organizations pushing the boundaries to solve your challenges.
An engaged experience
An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation.
Discover next-level ideas
Ensure project success with access to industry experts and cutting edge thought leadership.
De-risk new projects
Gain a range of insights from peers and technical experts who are current with emerging business trends.
About Interactions
Interactions is a conversational AI leader helping you acquire and retain more satisfied customers while lowering costs and delivering best-in-class CX. Our IVA has 97% IVA accuracy. Clients are the brands committed to a positive customer experience.
Apply to attend
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
An In-person Experience from GDS Group quite literally brings strategic value to the table. Typically, 3-hours of building meaningful connections and shared learning by meeting industry-leading, like-minded executives tackling similar initiatives.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming event
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