Delivering value
The road to CX success is a bumpy one. An industry fraught with seemingly endless solutions and strategies means there are competing priorities, and it can be difficult to understand what will work for your organisation.
Customer expectations are constantly shifting, and this means strategy needs to be nimble, too. From personalized interactions to seamless cross-functional collaboration, this summit is a crucible of ideas where attendees will gain actionable insights to elevate their customer experience strategies.
In GDS Group's very first CX summit of 2024, industry leaders, visionaries, and experts will converge, in a dedicated movement to pave the road to transformation.
Immerse yourself in thought-provoking insights
Exclusively curated from our previous
CX Innovation Digital Summit
Speakers
Siddharth Desai
Dr. David Weisman
Todd Unger
Heather Hughes
Roni Dulman
Peter Mullen
Optimized 2-day Program with three key themes:
12:00 pm
Registration + Networking Lunch
1:00 pm
Welcome + Opening Keynotes
2:00 pm
Panel Discussion
3:00 pm
Roundtable Session
4:00 pm
1:1 Meetings
7:30 pm
Cocktail Reception
8:00 pm
Gala Networking Dinner + Keynote
7:00 am
Breakfast
7:45 am
Opening + Panel Discussion
8:40 am
Keynote Address
9:15 am
1:1 Meetings
12:05 pm
Buffet Lunch
12:30 pm
Keynote Address
1:00 pm
Beyond the challenge
1:30 pm
1:1 Meetings
2:45 pm
Day 2 Close and journey home
Fairmont Copley Plaza - Boston, MA
Fairmont Copley Plaza is a luxury 5-star hotel, centrally located in Boston's historic Back Bay area. It’s been a downtown landmark and symbol of the city's rich history since 1912.
Why attend?
Connect with like-minded senior leaders for a curated agenda, focused on tackling your current business critical challenges and driving industry forward.
Be a part of exclusive shared learning, horizon scanning and actionable insights enabling organizations to deliver transformative strategies.
Build meaningful relationships with solution providers matched to your business priorities to help accelerate your projects and deliver your objectives.
