Prioritizing customer experience with shifts in technology, consumer behavior and evolving expectations
As businesses embrace cutting-edge technology, understanding the customer’s needs will help shape the landscape of a good customer experience. Engaging with, and retaining, consumers in the modern marketplace comes at a time when consumer behaviors are evolving, expectations are high and the quality of the customer experience is paramount for success.
According to USA Today, research shows over 50% of them (customers) will switch brands without hesitation after just one disappointing experience. So how can you be sure you’re improving your CX execution?
Customer engagement strategies are changing as we see more advancements in technology leading to new ways to interact with one another. Prioritizing CX means embracing tools such as AI and data analytics to enhance the overall customer journey.
Immerse yourself in thought-provoking insights
Exclusively curated from our previous
CX Innovation Physical Summit
Speakers
Tracie Gildea
Heramb Dandekar
Chris Paul
Al Nolan
Frank Wassenbergh
Rob Wright
Spencer Saunders
Vanessa Fernandes
Manu Pandey
Bill Paul
Athan Stephanopoulos
Randa Ekladious
Optimized 2-day Program:
11:00 am
Registration
12:00 pm
Networking Lunch
1:00 pm
Day 1 Opening
1:15 pm
Keynote
2:00 pm
Panel
3:00 pm
Roundtable Session
3:00 pm
1:1 Meetings
4:00 pm
Innovation Station
6:30 pm
Cocktail Reception
7:30 pm
Gala Dinner
7:45 pm
Dinner Keynote
7:00 am
Breakfast
7:50 am
Panel
8:40 am
Keynote
9:15 am
1:1 Meetings
9:15 am
Roundtable Session
10:15 am
Future Focus Speakers
11:00 am
Interview
11:30 am
Testimonials
12:05 pm
Buffet Lunch
12:30 pm
Platinum Closing Keynote
1:00 pm
Beyond the Challenges
1:30 pm
1:1 Meetings
Warwick Melrose - Dallas, TX
Built in 1924, Warwick Melrose is a historic boutique hotel. Being one of the most famous hotels in Dallas, it’s a landmark of luxury in the upscale Uptown Oak Lawn neighborhood.
Why attend?
Connect with like-minded senior leaders for a curated agenda, focused on tackling your current business critical challenges and driving industry forward.
Be a part of exclusive shared learning, horizon scanning and actionable insights enabling organizations to deliver transformative strategies.
Build meaningful relationships with solution providers matched to your business priorities to help accelerate your projects and deliver your objectives.
