CX Innovation Summit

Fairmont Copley Plaza
18 - 19 March 2024, North America - Boston MA 12:00 pm - 2:45 pm EST
Synopsis

Delivering value

The road to CX success is a bumpy one. An industry fraught with seemingly endless solutions and strategies means there are competing priorities, and it can be difficult to understand what will work for your organisation.

Customer expectations are constantly shifting, and this means strategy needs to be nimble, too. From personalized interactions to seamless cross-functional collaboration, this summit is a crucible of ideas where attendees will gain actionable insights to elevate their customer experience strategies.

In GDS Group's very first CX summit of 2024, industry leaders, visionaries, and experts will converge, in a dedicated movement to pave the road to transformation.

View agenda
Insights

Immerse yourself in thought-provoking insights

Exclusively curated from our previous
CX Innovation Digital Summit

1
Key takeaways
2
Project focus areas
3
Top insights
4
Poll results
5
Featured speakers
6
GDS predictions

Speakers

Siddharth Desai

Chief Digital & Technology Officer at Hand & Stone Massage

David Weisman

Chief Experience Officer

Todd Unger

Chief Experience Officer

Heather Hughes

Director of Product Marketing

Roni Dulman

Director, Digital Customer Support Experience & Product Development

Peter Mullen

Chief Marketing Officer
Agenda

Optimized 2-day Program with three key themes:

1
The contact center frontline
2
AI is your biggest transformation ally
3
Why crafting holistic digital experiences matters
Day One

12:00 pm

12:00 pm

Registration + Networking Lunch

1:00 pm

1:00 pm

Welcome + Opening Keynotes

2:00 pm

2:00 pm

Panel Discussion

3:00 pm

3:00 pm

Roundtable Session

4:00 pm

4:00 pm

1:1 Meetings

7:30 pm

7:30 pm

Cocktail Reception

8:00 pm

8:00 pm

Gala Networking Dinner + Keynote

Day Two

7:00 am

7:00 am

Breakfast

7:45 am

7:45 am

Case Study

8:40 am

8:40 am

Case Study

9:15 am

9:15 am

1:1 Meetings

12:05 pm

12:05 pm

Buffet Lunch

12:30 pm

12:30 pm

Case Study

1:00 pm

1:00 pm

Case Study

1:30 pm

1:30 pm

1:1 Meetings

2:45 pm

2:45 pm

Day 2 Close and journey home

Venue

Fairmont Copley Plaza - Boston, MA

Fairmont Copley Plaza is a luxury 5-star hotel, centrally located in Boston's historic Back Bay area. It’s been a downtown landmark and symbol of the city's rich history since 1912.

Location
Attendees

Why attend?

Connect with like-minded senior leaders for a curated agenda, focused on tackling your current business critical challenges and driving industry forward.

Be a part of exclusive shared learning, horizon scanning and actionable insights enabling organizations to deliver transformative strategies.

Build meaningful relationships with solution providers matched to your business priorities to help accelerate your projects and deliver your objectives.

Industry Connections
Business Trends
Actionable Insights
Meaningful Partnerships
Transform Growth
Accelerate Projects

Who attends

Head of CX | Head of Contact Centers | Head of Customer Service / Support | Chief Customer Officer | SVP Customer Experience | SVP Customer Service

Solution providers joining this Summit

Register interest

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.