Contact center success: using technology to promote a healthy and empowered workforce

29 February 2024, America 12:00 pm - 1:30 pm EST

How can AI and automation help improve the agent experience?

Your contact centers are the frontline to delivering great brand experiences. And in a world increasingly powered by automation, AI is set to streamline mundane tasks, unlocking new levels of self-service efficiency.

However, this also means human agents will face more emotionally charged and complex interactions. Each customer call will become a “moment of truth”, where the agent’s performance can make or break your brand’s reputation. That compounded pressure can lead to increased agent stress, burnout, and a further rise in already high attrition rates.

Increasingly, contact center success is not just about productivity – it’s also about ensuring the wellbeing of your people, and providing an environment in which they feel empowered to do their best work. So how can technology help, rather than hinder that effort?

Join Intradiem and a select group of your CX peers to explore the pivotal role of
automation in shaping the future of contact centers, and how it can help better support your agents.

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Event host

Jennifer Lee

President and COO
Jennifer Lee, President and COO, Intradiem Jennifer has 20 years’ experience in the contact center industry find out more

About Intradiem

At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself.

Find out more

Discussion topics

How is your organization using automation to ensure agents are well-trained to provide customers with exceptional service?

How are you leveraging AI to proactively identify signs of burnout and risk of attrition, and provide supervisors with invaluable insights to support their teams?

To what extent is your organization focusing on the critical importance of agent well-being and engagement?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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