How can AI and automation help improve the agent experience?
Your contact centers are the frontline to delivering great brand experiences. And in a world increasingly powered by automation, AI is set to streamline mundane tasks, unlocking new levels of self-service efficiency.
However, this also means human agents will face more emotionally charged and complex interactions. Each customer call will become a “moment of truth”, where the agent’s performance can make or break your brand’s reputation. That compounded pressure can lead to increased agent stress, burnout, and a further rise in already high attrition rates.
Increasingly, contact center success is not just about productivity – it’s also about ensuring the wellbeing of your people, and providing an environment in which they feel empowered to do their best work. So how can technology help, rather than hinder that effort?
Join Intradiem and a select group of your CX peers to explore the pivotal role of
automation in shaping the future of contact centers, and how it can help better support your agents.
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself.
Access to industry leading like-minded executives tackling similar initiatives
Collaborate and network to gain expertise and experience on how to best act and succeed
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
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A Digital Roundtable from GDS Group is a tailored, 90-minute closed-door discussion between senior decision makers actively seeking innovative technological solutions and solution providers from global leading brands who come together to solve business challenges.
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