How can AI and automation help improve the agent experience?
Your contact centers are the frontline to delivering great brand experiences. And in a world increasingly powered by automation, AI is set to streamline mundane tasks, unlocking new levels of self-service efficiency.
However, this also means human agents will face more emotionally charged and complex interactions. Each customer call will become a “moment of truth”, where the agent’s performance can make or break your brand’s reputation. That compounded pressure can lead to increased agent stress, burnout, and a further rise in already high attrition rates.
Increasingly, contact center success is not just about productivity – it’s also about ensuring the wellbeing of your people, and providing an environment in which they feel empowered to do their best work. So how can technology help, rather than hinder that effort?
Join Intradiem and a select group of your CX peers to explore the pivotal role of
automation in shaping the future of contact centers, and how it can help better support your agents.
Event host
Jennifer Lee
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself.
Discussion topics
How is your organization using automation to ensure agents are well-trained to provide customers with exceptional service?
How are you leveraging AI to proactively identify signs of burnout and risk of attrition, and provide supervisors with invaluable insights to support their teams?
To what extent is your organization focusing on the critical importance of agent well-being and engagement?
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
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Discover and network to gain expertise and experience on how to best act and succeed.
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Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.
Digital event benefits
Meet
Access to industry leading like-minded executives tackling similar initiatives
Discover
Collaborate and network to gain expertise and experience on how to best act and succeed
Accelerate
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Roundtable from GDS Group is a tailored, 90-minute closed-door discussion between senior decision makers actively seeking innovative technological solutions and solution providers from global leading brands who come together to solve business challenges.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
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