From service delivery to long-term customer value: IFM that inspires loyalty - May 28 - GDS Group

From service delivery to long-term customer value: IFM that inspires loyalty

ROUNDTABLE
28 May 2025, UK 3:00 pm - 4:30 pm BST | 4:00 pm - 5:30 pm CEST
IN PARTNERSHIP
Insights are our Expertise

How can you integrate a total experience approach to enhance efficiency and customer satisfaction?

In today’s fast-paced and uncertain market environment, integrated facility management (IFM) is undergoing a significant transformation driven by digital innovation. As the industry adapts to new challenges and opportunities, professionals need to stay ahead of emerging trends to maintain a competitive advantage.

Optimizing IFM operations with digital tools and AI-driven automation is transforming scheduling, dispatch, and mobile workforce management. By leveraging IoT and data analytics, organizations can enhance proactive maintenance strategies, reduce unexpected failures and improve efficiency. So, how do you start?

Join Planon and a select group of your peers in this virtual roundtable to discuss why a total experience strategy is key to driving customer loyalty, operational effectiveness and long-term success.

Apply to attend

Event host

Derrek Clarke

Senior Solution Marketer, Field Services
Derrek, is a Senior Solution Marketer with Planon, a leading supplier of facility and field services find out more

About Planon

Find out more

Discussion topics

Updating digital infrastructure as a core component of proactive maintenance management

Leveraging IoT, analytics, and AI to succeed with continuous improvement initiatives

Using IFM solutions to master compliance and safety metrics

Achieving sustainability, Total Experience, and customer loyalty goals with technology

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate in-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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