Manufacturing IT service excellence: how AI is boosting industry 4.0

28 November 2023, Europe 3:30 pm - 5:00 pm BST

What’s the role of AI in IT Service and operations Management in today’s digital era?

In an era of rapid technological advancement, manufacturing processes are evolving. The advent of Industry 4.0 and ongoing economic uncertainty have introduced new complexities to IT environments. Legacy systems and insufficient workflow automation could hold manufacturers back.

To bridge the gap between industry advancements and manufacturing excellence, IT Service Management (ITSM) will need to transform, too.
Manufacturers leading the way are enhancing the IT experience across the organization. They’re streamlining operations from the shop floor to the front office and experiencing 57% faster ticket resolution.

Join thought leaders from Freshworks, along with a group of your fellow manufacturing peers, as we discuss ITSM strategies for the future, including the role AI will play in ensuring seamless operations.

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Event host

Gabriel Frasconi

Senior Regional Director

About Freshworks

Freshworks Inc. creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our AI-boosted products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 65,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax.

Find out more

Discussion topics

How can IT ensure consistent service delivery across the Manufacturing business?

How is technology improving employee experience?

How can we overcome obstacles to grow to the level of Industry 4.0?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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