Manufacturing IT service excellence: how AI is boosting industry 4.0
IT - ROUNDTABLE
What’s the role of AI in IT Service and operations Management in today’s digital era?
In an era of rapid technological advancement, manufacturing processes are evolving. The advent of Industry 4.0 and ongoing economic uncertainty have introduced new complexities to IT environments. Legacy systems and insufficient workflow automation could hold manufacturers back.
To bridge the gap between industry advancements and manufacturing excellence, IT Service Management (ITSM) will need to transform, too.
Manufacturers leading the way are enhancing the IT experience across the organization. They’re streamlining operations from the shop floor to the front office and experiencing 57% faster ticket resolution.
Join thought leaders from Freshworks, along with a group of your fellow manufacturing peers, as we discuss ITSM strategies for the future, including the role AI will play in ensuring seamless operations.
Event host
Emina Biscevic
About Freshworks
Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Discussion topics
How can IT ensure consistent service delivery across the Manufacturing business?
How is technology improving employee experience?
How can we overcome obstacles to grow to the level of Industry 4.0?
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.
Digital event benefits
Meet
Access to industry leading like-minded executives tackling similar initiatives
Discover
Collaborate and network to gain expertise and experience on how to best act and succeed
Accelerate
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Roundtable from GDS Group is a tailored, 90-minute closed-door discussion between senior decision makers actively seeking innovative technological solutions and solution providers from global leading brands who come together to solve business challenges.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch