Account opening is no longer a linear process—it’s a journey that moves across devices, time, and channels. Customers expect that journey to continue seamlessly without repeating steps, restarting applications, or encountering compliance-driven delays. Yet many institutions still rely on fragmented systems and manual workflows that slow decisions, drive abandonment, and raise the cost of deposit acquisition.

How can bankers innovate at the speed of their customers’ need while while maintaining trusted risk controls? To meet rising expectations, banks are turning to solutions that unify digital, mobile, and in-branch onboarding. Approaches that integrate core systems in real time, streamline compliance tasks, automate identity verification, and support collaborative workflows help create continuity across channels. This reduces manual reviews, eliminates rework, and gives customers the flexibility to start anywhere, pause anywhere, and finish anywhere improving both satisfaction and operational efficiency.

In this roundtable, peers will discuss how to simplify complex onboarding journeys, reduce abandonment, accelerate decisioning, and create consistent experiences across every touchpoint. Together, they’ll explore the strategies and technologies shaping the next generation of omni-channel account opening and how to build a foundation ready for the expectations of tomorrow’s customers.

Founded in 2017 by former executives from Goldman Sachs, Bank of America, and Wells Fargo, Prelim exists to be the guardian of financial products for everyone— democratizing enterprise-grade banking technology so institutions of all sizes can compete in the digital age. We believe that community banks and credit unions shouldn't be forced to choose between maintaining their relationship-focused values and delivering the seamless digital experiences customers demand. Our mission is rooted in partnership over profit: we're a profitable, majority employee-owned company that invests over 45% of our budget into R&D, with 80% of our product roadmap driven directly by client requests rather than venture capital pressures. We're committed to transparency and accessibility, keeping 100% of our operations USbased and maintaining direct lines of communication between our clients and our CEO, who personally meets with each customer annually. With 60+ financial institutions trusting us and 100% client retention since inception, we measure our success not by how many features we can sell, but by how effectively we empower banks to serve their communities, deepen customer relationships, and grow sustainably. At our core, we believe technology should adapt to banks, not the other way around—which is why we built a modular, no-code platform that puts control back in the hands of bankers, enabling them to innovate at the speed of their customers' needs while maintaining the compliance, security, and personalized service that defines community banking.