Strike while the iron is hot: how to harness AI to revolutionize customer experience
AI - ROUNDTABLE
How are CX trailblazers employing AI to elevate customer and agent experience (AX), while reducing operating costs?
AI has taken the world by storm, and everyone is talking about it. But how exactly can you use it to improve customer service operations, reduce costs, and improve CX?
Gartner predicted that 40% of interactions would be fully automated using AI and self-service in 2023, up from around 25% in 2018.
So – in a digital landscape where customers are constantly exposed to new heights of ease and innovation – how can CX leaders maximize this unique opportunity and channel this technology effectively?
Join Transcom and a select group of industry leaders at this Meet the Boss digital roundtable to exchange experiences and discuss the impact of AI on customer experience. Come away with new strategic perspectives and tactical steps to stay ahead.
Event host
Tomas Yangbyn
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on, off, and nearshoring services. Transcom’s over 30,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down.
Discussion topics
How are customer needs and expectations changing, and how do CX leaders keep up?
What is AI’s role in CX, and what strategies are the best-in-class using to harness it?
How can organizations harness technology to achieve better performance and cost reduction?
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate in-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.
Digital event benefits
Meet
Access to industry leading like-minded executives tackling similar initiatives
Discover
Collaborate and network to gain expertise and experience on how to best act and succeed
Accelerate
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Roundtable from GDS Group is a tailored, 90-minute closed-door discussion between senior decision makers actively seeking innovative technological solutions and solution providers from global leading brands who come together to solve business challenges.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events
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