As eCommerce grows steadily, it still represents only a fraction of total retail sales, with physical stores remaining dominant. But what will the evolving role of technology be in shaping the customer experience in-store and driving top line successful retail strategies for 2025?

Organizations need to balance speed and convenience with personalized service, leveraging self-service technologies, and empowering employees to enhance customer interactions. A focus now, on the importance of data, analytics, and unique in-store experiences—like workshops, events, or integrated services—as ways to stand out are high on the list of priorities for organizations looking to gain a competitive advantage. So how can retailers differentiate themselves, match competitors' offerings, and identify the most impactful technologies for the year ahead?

Join thought leaders from LS Retail along with likeminded peers, for this Meet the Boss Digital Roundtable. We’ll delve deeper into the topic of what will make a successful retail experience in 2025 and what role technology will play.

LS Retail, an Aptos company is a world-leading developer and provider of unified commerce software for retail, hospitality, food service, pharmacy and forecourt businesses. The LS Retail solutions unite ERP, Point of Sale, e-commerce, order and inventory management, CRM, advanced analytics and more, in just one platform. This means our customers can use one single platform to run their whole business, from financials to sales, across all their sales channels. As a result, our solutions have helped thousands of businesses cut IT costs, reduce duplicate work and errors, gain control over their whole operation, take timely strategic business decisions, and deliver superior customer experiences.