Changes in customer behavior are keeping retailers on their toes, as they continue to demand best-in-class experiences across omnichannel. In fact, 83 percent of consumers cite good customer service as the most important factor—outside of price and product—when deciding what to buy (Source: Forrester).

So, how can retailers differentiate the customer experience and simultaneously navigate external factors, like supply chain disruption, inflation, and margin pressures? Many look towards AI.

One use case is to take personalization efforts one step further, through tailored content, interfaces and journeys which appeal to the individual. Another might be to leverage AI in search functions, enabling rapid results ranked in an intelligent order. And additionally, any insights generated from searches can broaden your understanding of each customer.

Join Coveo and a select group of industry peers to explore how AI can supercharge your customer experience strategy and deliver long-term revenue and profit optimization.

Coveo uses AI and intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. The Coveo Experience Intelligence Platform stitches data and context, and uses AI to tailor every interaction along lifetime people journeys, making websites, commerce, contact centers, intranets, and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, ServiceNow, Sitecore, and Microsoft. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid- to large-sized global organizations across multiple industries. Coveo is a trademark of Coveo Solutions, Inc.