The AI Advantage: Meeting and Exceeding Customer Expectations

17th March 2023, America 10:00 - 11:30 EST

How are retailers leveraging AI to drive scale and speed?

Changes in customer behavior are keeping retailers on their toes, as they continue to demand best-in-class experiences across omnichannel. In fact, 83 percent of consumers cite good customer service as the most important factor—outside of price and product—when deciding what to buy (Source: Forrester).

So, how can retailers differentiate the customer experience and simultaneously navigate external factors, like supply chain disruption, inflation, and margin pressures? Many look towards AI.

One use case is to take personalization efforts one step further, through tailored content, interfaces and journeys which appeal to the individual. Another might be to leverage AI in search functions, enabling rapid results ranked in an intelligent order. And additionally, any insights generated from searches can broaden your understanding of each customer.

Join Coveo and a select group of industry peers to explore how AI can supercharge your customer experience strategy and deliver long-term revenue and profit optimization.

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Event host

Brian McGlynn

Brian P. McGlynn is a technology executive and industry thought leader with a breadth of success across find out more

About Coveo

Coveo uses AI and intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. The Coveo Experience Intelligence Platform stitches data and context, and uses AI to tailor every interaction along lifetime people journeys, making websites, commerce, contact centers, intranets, and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, ServiceNow, Sitecore, and Microsoft. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid- to large-sized global organizations across multiple industries. Coveo is a trademark of Coveo Solutions, Inc.

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Discussion topics


How retailers can use AI to improve customer experience and long-term profitability


How AI is powering intelligent search and recommendation technologies


How to personalize the customer experience down to an individual level

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

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Meet industry leading like-minded executives tackling similar initiatives.

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Discover and network to gain expertise and experience on how to best act and succeed.

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"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
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Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
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David Kidder, CEO & Co-Founder, Bionic
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Mike Welna, Senior Information Security Director, Boys Town
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Margaret Bond, Director of Cyber Security, Numotion
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Marty Sprinzen, Founder & CEO, Vantiq

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Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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