How Can Generative AI Empower Your Customer Service Team?

SHOWCASE

20 July 2023, Europe 11:00 am - 12:30 pm BST

In today's fast-paced customer service industry, businesses must keep up with the latest trends to deliver exceptional support to their customers. The generative AI boom is now transforming customer service teams, enabling them to elevate the overall customer experience, enhance the quality of support they provide, and optimize their operations.

In fact, a recent MIT study on gen AI in the workplace revealed that productivity for customer service representatives at one Fortune 500 company surged by 14% when utilizing advanced AI capabilities.

When your agents are empowered to personalize the support they give customers, resolve issues faster, and scale their teams without scaling costs, what else is possible?

Join Freshworks as we explore how the latest innovations in AI are amping up human capabilities and empowering customer service teams to achieve things that were previously unimaginable. Share your own experiences and discuss best practice with industry peers in this Digital Showcase!

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In what ways do you anticipate generative AI will change how your support teams currently operate?

How do you envision AI helping your agents better support your customers? Are there specific metrics you’re looking to improve?

What concerns or challenges do you foresee when it comes to integrating AI into your support operations, and how do you plan to address them to ensure a smooth transition?

Natarajan Chandrasekaran

Director – Product Marketing

Shashwat Jain

Senior Product Manager

Colin Crowley

Senior Director – Customer Success

Colin Crowley is Senior Director – Customer Success at Freshworks and has spent over 12 years managing find out more

Shrey Jain

Manager – Product Management

Roman Melzer

CC&CX Strategist

Roman Melzer, a seasoned professional with over two decades of experience in driving CC & CX, has been at the find out more

"It's a great means by which we can share what we've learnt and share our message and our education or our evangelism."

Jim Zuffoletti, CEO & Co-Founder, Safeguard Cyber

"These events are great for relationship building and early stage lead development tool"

Art DuRivage, VP Sales

"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "

Marty Sprinzen, Founder & CEO, Vantiq

"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."

Bill Sheahan, Vice President

"I thought it was a really great experience. Thank you for inviting me, this was really a cut above other virtual events I have attended, the 90 minutes literally flew by. The format was condensed and smooth, there were a lot of topics, and the speakers were top of the notch quality. Overall, I found it inspiring, listening to companies discussing healthcare and various topics was very engaging."

Lubomir Karlik, Head of AI Transformation, Raiffeisen Bank International

Event Agenda

Day one

11:00 am - 11:05 am

MOC Opening

11:05 am - 11:30 am

Opening Keynote

Natarajan Chandrasekaran Director – Product Marketing, Freshworks

11:30 am - 11:45 am

Audience Q&A

11:45 am - 12:10 pm

Panel Discussion

Shashwat Jain Senior Product Manager, Freshworks

Colin Crowley Senior Director – Customer Success, Freshworks

Shrey Jain Manager – Product Management, Freshworks

Roman Melzer CC&CX Strategist, C.O.P.E.

12:10 pm - 12:25 pm

Audience Q&A

12:25 pm - 12:30 pm

MOC Closing

Day one

New connections

Build new connections with likeminded senior leaders

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships

Insights

De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

Business trends

Stay current with emerging business trends

Apply to attend

About Freshworks

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Find out more

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Intelligent interaction

Interactive quizzes gamify your experience

Thought Leadership

Content and insight from industry experts when it matters most

What does it cost to attend?

There is no cost associated with attending a GDS Summit. In return, we ask that all senior executives in participation attend for the full duration to ensure that all attendees get maximum value and insight from the interactive roundtables, live Q&As and breakout networking sessions.

Is this event right for me?

Our digital summit portfolio is designed to bring together senior decision makers from large global businesses and innovative disruptor brands to drive industry forward through addressing business critical challenges collaboratively. If you’re keen to build new connections with likeminded leaders, de-risk your projects through new insight and establish new partnerships that can accelerate your projects then apply to attend today.

What’s the application process?

Complete our ‘apply to attend’ form on the event page if you’re interested in attending the summit and you meet our application criteria. A member of the GDS team will then reach out to run you through the programme and event format and discuss your participation.

What types of speaking slots are available?

On stage: co-host a panel discussion with a group of likeminded senior executives or host a solo keynote presentation. Both slots include elements of interactive audience Q&A Off stage: become a roundtable moderator, leading the discussion with the same cohort of executives for the duration of the summit around a specific topic you’ve agreed to focus on during the roundtable session.

What media partnership packages are available?

We can tailor a partnership package to help meet your business objectives. This might include brand awareness, driving traffic to your site or quality editorial content via exclusive interviews and Q&As with our executive audience. Enquire today for more information.

Register to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

What is a Digital Showcase?

A Digital Showcase from GDS Group is an engaging, immersive and exciting event experience perfect for internal communications, company meetings, sales pitches, and product launches. Captivating your internal audience or external senior decision makers actively seeking innovative technological solutions.

How can I participate in a GDS event experience?

There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch

Who attends GDS event experiences?

Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events

Which event experience is right for me?

Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.

What makes GDS different?

What makes GDS different, is our global B2B expertise in connecting businesses with their target audiences, delivering exceptional returns on pipeline growth and transformation. With 30 years of experience, we serve as a trusted pipeline partner, providing real-time insights through innovative virtual and face-to-face environments. Leading brands rely on us for pioneering, unparalleled immersive experiences, unmatched access to industry thought leadership, and unique creative content and production services. Get in touch today to discover more about our exceptional event experiences and how we can accelerate your projects.