The Resilient Enterprise: Creating An Unmatched Customer Experience

12 December 2023, America and Europe 10:00 am - 11:30 am EST | 3:00 pm - 4:30 pm GMT

Being resilient is all about being prepared not if, but when challenges occur. An effective resiliency strategy can help organizations:

• Prevent issues from occurring
• Minimize impact when things go wrong
• Improve time to recovery

But did you know resiliency planning can also help businesses deliver a seamless customer experience by streamlining data management? And with the accelerating rate of digital transformation leading to an exponential growth of data and transactions, this must be top of mind for organizations hoping to gain (and maintain) a competitive edge.

Given this challenge, it’s imperative to understand how to achieve these business outcomes through proper resiliency planning. In this session, a distinguished panel of experts from Broadcom’s Mainframe Software Division and Morgan Stanley will explain how to streamline data management and improve the customer experience through a series of resiliency insights, and real-world examples.

View agenda

Discussion topics

How are you optimizing your IT infrastructure for operational resilience?

How well is your organization protected from cybersecurity attacks?

How would streamlining the customer experience through data management benefit your organization?


Nicole Fagen

Director | AIOps & Automation
Nicole leads AI Ops & Automation and is focused on delivering the most valuable solutions to customers so find out more

Mohesh Punjabi

Executive Director in Mainframe Computing
Started my career in Mainframe Technology over 30 years ago as a systems programmer in the financial find out more

Lauren Valenti

Director, Mainframe Education and Customer Engagement

Mary Ann Furno

Director of Engineering for Security & Compliance at Broadcom
Mary Ann Furno is a senior leader developing portfolio level strategy and works to evolve the Broadcom find out more
"It's a great means by which we can share what we've learnt and share our message and our education or our evangelism."
Jim Zuffoletti, CEO & Co-Founder, Safeguard Cyber
"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq
"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"I thought it was a really great experience. Thank you for inviting me, this was really a cut above other virtual events I have attended, the 90 minutes literally flew by. The format was condensed and smooth, there were a lot of topics, and the speakers were top of the notch quality. Overall, I found it inspiring, listening to companies discussing healthcare and various topics was very engaging."
Lubomir Karlik, Head of AI Transformation, Raiffeisen Bank International

Event Agenda

Day one

10:00 am - 10:05 am

10:00 am - 10:05 am


10:05 am - 10:15 am

10:05 am - 10:15 am

Opening Keynote:
Create An Unmatched Customer Experience Through Resiliency

Nicole Fagen Director | AIOps & Automation, Broadcom

10:15 am - 10:35 am

10:15 am - 10:35 am

Fireside Chat :
The Resilient Enterprise: A Real World Case Study

Nicole Fagen Director | AIOps & Automation, Broadcom
Mohesh Punjabi Executive Director in Mainframe Computing, Morgan Stanley

10:35 am - 11:00 am

10:35 am - 11:00 am

Panel Discussion : :
The Resilient Enterprise : Opening The Apperature

Nicole Fagen Director | AIOps & Automation, Broadcom
Mohesh Punjabi Executive Director in Mainframe Computing, Morgan Stanley
Lauren Valenti Director, Mainframe Education and Customer Engagement, Broadcom
Mary Ann Furno Director of Engineering for Security & Compliance at Broadcom, Broadcom

11:00 am - 11:15 am

11:00 am - 11:15 am

Q&A session led by MOC

11:15 am - 11:20 am

11:15 am - 11:20 am

5 Take Aways in 5 minutes

Lauren Valenti Director, Mainframe Education and Customer Engagement, Broadcom

11:20 am - 11:30 am

11:20 am - 11:30 am

Closing remarks from MOC

Why Attend

Tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

New connections

Build new connections with likeminded senior leaders

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships


De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

Business trends

Stay current with emerging business trends

About Broadcom

Broadcom’s Mainframe Software Division empowers customers to amplify the value of their mainframe investments. Our commitment to partnership is grounded in delivering to customers greater success with the platform. It starts with embracing open technologies in ways that unite the mainframe and hybrid cloud environments. Our leading DevOps, AIOps, Security, Infrastructure, and Data Management software solutions and innovative value programs go beyond code to unlock the platform’s full potential.

Find out more

Virtual Event Benefits

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools

Direct Connections

Ask your questions face-to-face with the speakers via our leading stage technology

Relationship Building

Build stronger connections with leading executives that you will take with you through your career

Intelligent Interaction

Interactive quizzes gamify your experience

Thought Leadership

Content and insight from industry experts when it matters most

Register now

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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