Retail Digital Summit:
Transforming the customer experience

5 - 7 September 2023, Europe 9:00 am - 12:40 pm BST

Retail Digital Summit

The retail industry is fast-embracing new technology, innovation and business models in a bid to define what the future shopping experience will look like. You’ll be in great company at this year’s Retail EU Summit, joining speakers from Foot Locker, Burberry, and The LEGO Group to name just a few. Join your peers in sharing knowledge on the current and future state of the retail industry.

We’ll discuss some key industry topics including:
• The next horizon for e-commerce: Fine-tuning your digital strategy
• Transforming retail supply chain: The race to meet rising consumer demand
• Mapping out new and emerging technologies shaping the retail landscape
• Next-level customer experience in a changing world
• How digitalisation and the metaverse are revolutionising the retail industry

View agenda View speakers

Speakers Include

Nuno Miller

Digital Chief Operating Officer

Konstanze Gallinatus

Chief Pricing & Demand Officer and Executive Vice President PMO

David Wild

Former CEO, Domino’s Pizza & Halfords
"What I enjoyed the most about it was the interactivity, it’s very rare that you get active participation"
Alex Boehme, CTO, H&M Group
"There was a lot of outreach after the event of individuals wanting to connect and I think that was a great by-product of speaking at the event"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"Congratulations to you all for pulling off a Hybrid Summit with Augmented Reality features that are truly unparalleled in the Industry! Collaborative, Interactive & showcasing leading edge technology ... GDS Summits really set the bar so high that a return to physical conferences might be re-evaluated in the Industry."
Christina Alexander Alexandropoulou, Director Of Security, Four Seasons
"I connected with peers that I know I’ll stay in touch with, including suppliers which have presented a fantastic opportunity for 7-Eleven Global in the future. It may well be the most valuable summit I’ve attended in many years."
Cynthia Richardson, Senior Director, Global Logistics & Merchandising
"The meetings and presentations added value, and needless to say, but that the venue for the Summit was exceptional."
Edward M Shubert, CPA Senior Director, McKesson Corporation
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"It was one of the best events I have been to, particularly because of the format and topics. Really well done and to all of the team."
Lauren Goodwin, CIO

Event Agenda

Day one
Day two
Day three

9:00 am - 9:15 am

9:00 am - 9:15 am

Opening Remarks

Intro & diamond commentary

9:15 am - 9:45 am

9:15 am - 9:45 am

Keynote

9:46 am - 10:26 am

9:46 am - 10:26 am

Panel Discussion

Thriving amidst turbulence: How to build resilience in the face of economic uncertainty

10:26 am - 10:36 am

10:26 am - 10:36 am

Insight Break

10:36 am - 11:26 am

10:36 am - 11:26 am

Roundtables

Track 1: Unleashing omnichannel potential: Redefining retail for the digital age

Track 2: The customer experience revolution: How can retail brands delight and inspire?

Sponsor:

Track 3: Forging a path to success through innovative digital transformation strategies

Sponsor:

11:26 am - 11:31 am

11:26 am - 11:31 am

Short Break

11:31 am - 12:11 pm

11:31 am - 12:11 pm

Masterclass Breakouts

12:12 pm - 12:42 pm

12:12 pm - 12:42 pm

Headline Keynote

12:42 pm - 12:45 pm

12:42 pm - 12:45 pm

MOC Closing

9:00 am - 9:15 am

9:00 am - 9:15 am

Opening Remarks

9:15 am - 9:45 am

9:15 am - 9:45 am

Keynote

Nuno Miller Digital Chief Operating Officer, N Brown Group

9:47 am - 10:27 am

9:47 am - 10:27 am

Panel Discussion

Unleashing the power of customer engagement for future growth

10:27 am - 10:37 am

10:27 am - 10:37 am

Insight Break

10:40 am - 11:30 am

10:40 am - 11:30 am

Roundtables

Track 1: Unleashing omnichannel potential: Redefining retail for the digital age

Track 2: The customer experience revolution: How can retail brands delight and inspire?

Sponsor:

Track 3: Forging a path to success through innovative digital transformation strategies

Sponsor:

11:31 am - 12:01 pm

11:31 am - 12:01 pm

Innovation Exchange Keynote

Projecting demand: How Douglas combines art & science to offer customers what they want

Konstanze Gallinatus Chief Pricing & Demand Officer and Executive Vice President PMO, Douglas

12:05 pm - 12:35 pm

12:05 pm - 12:35 pm

Closing Keynote

9:00 am - 9:10 am

9:00 am - 9:10 am

Opening Remarks

9:15 am - 9:45 am

9:15 am - 9:45 am

Keynote

9:46 am - 10:26 am

9:46 am - 10:26 am

Panel Discussion

Innovate to accelerate: Exploring the future of retail and pioneering new technologies

10:27 am - 10:37 am

10:27 am - 10:37 am

Insight Break

10:37 am - 11:27 am

10:37 am - 11:27 am

Roundtable Leaders Panel

11:27 am - 11:35 am

11:27 am - 11:35 am

Short Break

11:35 am - 12:05 pm

11:35 am - 12:05 pm

Innovation Exchange Keynote

12:06 pm - 12:36 pm

12:06 pm - 12:36 pm

Closing Keynote

David Wild Former CEO, Domino’s Pizza & Halfords,

12:36 pm - 12:46 pm

12:36 pm - 12:46 pm

Insight Break -Closing Comments

Why Attend

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.

New connections

Build new connections with likeminded senior leaders

Business trends

Stay current with emerging business trends

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships

Insights

De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

An immersive
Digital Summit

Experience the new way to network with peers with
interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Thought Leadership

Content and insight from industry experts when it matters most

Intelligent interaction

Interactive quizzes gamify your experience

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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