Insights - GDS Group

Insights are our eXpertise

Our team of experts conduct original research and analysis, sharing our expertise to actively contribute to the conversation, with new insights and industry perspectives.
Insights are our Expertise

Return on eXpertise



Gain access to essential insights and content.

Valuable real-life, real-time insights through a variety of channels, including blogs and podcasts. For more in-depth research, there are a variety of resources, such as eBooks, reports, and white papers that enable you to outpace the speed of change.

Through original research and analysis, we provide unique insights and perspectives on the latest developments. We are not bystanders, we are active participants in shaping the future, sharing our expertise and driving meaningful discussions in your industry.

CX Report: Building and Maintaining Customer Trust
FEATURED

CX
Building and Maintaining Customer Trust


Featuring senior industry experts from our GDS CX Insight Summits, discover how top CX leaders are using data-driven insights, to build customer trust, loyalty, and future-ready experiences.

Filter insights
CX
Article

Prioritizing AI simulation training for great customer experiences

Creating a positive customer experience by combatting AI related challenges
Rebecca Solomon
Find out more
CX
Article

Unveiling the transformative power of CX, technology, and data-driven strategies

Delve into insights from the GDS CX Innovation Digital Summit to uncover how to reshape the future of customer experience.
Elysia Sibley
Find out more
CX
Podcast

The CXO’s playbook

Join us as we learn from Todd Unger, the CXO for the American Medical Association, about what the CXO role really entails.
Find out more
CX
Article

Unleashing the power of customer engagement for future growth

Delve into the key takeaways that have emerged from our recent Next Generation Europe Digital Summit.
Tim Cassidy
Find out more
CX
Article

The Retail industry unravelled: What we learned from the GDS Retail EU Summit

Delve into the key takeaways that have emerged from our recent Retail Europe Digital Summit.
Stephanie Garey
Find out more
CX
Article

Transforming digital finance: The power of customer identity

Discover the factors that drive customers away from digital banking, and how can financial institutions ensure a seamless CX?
Sarah Tijou
Find out more
CX
Article

Who is the customer of the future?

Discover tomorrow’s trends in CX and marketing with learnings from the recent GDS CX Innovation summit.
Julia Belle
Find out more
CX
Article

When Worlds Collide:How America’s Top Retailers are Integrating Digital and Physical Experiences

Discover why phygital – otherwise known as the intersection of physical and digital - is crucial to the future of retail.
Jade Gamlin
Find out more
CX
Article

X marks the spot: Putting the ‘X’ in CXO

Todd Unger of the American Medical Association shares insights on the intersection of market, product, commerce, and service.
Colin Cosell
Find out more

Get in touch today

Fill out the form below and one of our team will get back to you right away to discuss how we can help you.

f27cee47-6a35-46b3-aca5-f35ee4851558

Frequently asked questions

Who is GDS Group?
What type of event experiences does GDS provide?
How can I participate in a GDS event experience?
Can I sponsor a GDS event experience?