Insights are our eXpertise

Our team of experts conduct original research and analysis, sharing our expertise to actively contribute to the conversation, with new insights and industry perspectives.
Insights are our Expertise

Return on eXpertise



Gain access to essential insights and content.

Valuable real-life, real-time insights through a variety of channels, including blogs and podcasts. For more in-depth research, there are a variety of resources, such as eBooks, reports, and white papers that enable you to outpace the speed of change.

Through original research and analysis, we provide unique insights and perspectives on the latest developments. We are not bystanders, we are active participants in shaping the future, sharing our expertise and driving meaningful discussions in your industry.

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Unlock the secrets of 346 senior sales and marketing leaders to elevate your 2024 strategies. Unlock insights into evolving budgets, shifting priorities, and key growth areas.

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CX
Article

What an NFT is and Why You Should Care

The backstory of non-fungible tokens (NFTs) and what you should know
Ellen Fearnley
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CX
Article

Help Your Customers Help Themselves: How Chatbots Are Key to Improving CX

Next-gen, AI-driven bots are capable of connecting with consumers more personally than ever before and directing them toward speedy solutions.
Kelley Iuele
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CX
Article

Understanding your CX North Star

How do you ensure your CX North Star is clear and embedded across the business?
Ben Thompson
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CX
Article

Top 3 Challenges in Customer Experience (CX) Automation 2022

Senior executives discuss the top priorities in getting CX and automation right in their businesses
GDS Author
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CX
Article

From Insights to Innovation: Creating a Single View of the Customer

How can you offer your customers a truly personal experience, respect their safety and security concerns, while understanding their needs and habits?
Tim Cassidy
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CX
Article

Hybrid Journeys: Removing Friction for a Seamless Customer Experience

Bridging the online and offline customer journeys
Colin Cosell
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CX
Article

7 Leaders on Customer Journey and CX Transformation in 2022

The customer journey has never been more difficult to plan for, with this in mind, should we adjust our attitudes in 2022?
GDS Author
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CX
Article

Using technology to improve the customer experience

How are AI chatbots improving the customer service experience from a customer’s point of view and from a business’ point view?
Adam Burns
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