Humanizing Tech: Crafting Genuine Connections in CX

Humanizing Tech: Crafting Genuine Connections in CX

Podcast - CX
19th July 2024

Welcome to Strategy for Breakfast! The podcast about real business challenges based on real business conversations. In this episode, we take a deep dive into human contact, and it impact on customer experience in the age of AI. And for all of that we welcome our guest the Vice President of Client Services at CORT, Angelique Lofton. Are we losing the human connection in the age AI? Let us know what you think of this episode at podcast@gdsgroup.com

Discussion points

  • In the age of AI, how to keep it human when it comes to CX
  • Lessons learned from the pandemic about human connections
  • Leading organizational change – people and technology
  • Finding the balance between leveraging tech for efficiency but preserving unique human qualities

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19th July 2024
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