Insights - GDS Group

Insights are our eXpertise

Our team of experts conduct original research and analysis, sharing our expertise to actively contribute to the conversation, with new insights and industry perspectives.
Insights are our Expertise

Return on eXpertise



Gain access to essential insights and content.

Valuable real-life, real-time insights through a variety of channels, including blogs and podcasts. For more in-depth research, there are a variety of resources, such as eBooks, reports, and white papers that enable you to outpace the speed of change.

Through original research and analysis, we provide unique insights and perspectives on the latest developments. We are not bystanders, we are active participants in shaping the future, sharing our expertise and driving meaningful discussions in your industry.

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Evolving horizons:
The future of pipeline generation


Unlock the secrets of 346 senior sales and marketing leaders to elevate your 2024 strategies. Unlock insights into evolving budgets, shifting priorities, and key growth areas.

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CX
Article

Personalized or Predatory? We Want Personalization But Are We Ready?

After covering countless CX events, Host and Content Editor Amanda Brilhante asks: are we ready for the reality of personalization?
Amanda Brilhante
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CX
Article

Creating Powerful Connections Through Customer Experience

Creating powerful emotional connections in the digital age can feel like an uphill struggle but re-evaluating how you communicate can be the first ste
Patrick Mclean
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CX
Article

Capitalizing on Predictive Modelling for CX

The best way to predict the future is to create it. At our recent CX Innovation Summit, keynote speaker Brett Kiley was kind enough to show us how.
Josh Porter
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E-Commerce
Article

Driving eCommerce – Weaponize Your Website

If done correctly, your eCommerce is the future of your retail business.
Patrick Mclean
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CX
Podcast

Humanizing Tech: Crafting Genuine Connections in CX

Hear from Angelique Lofton, Vice President of Client Services at CORT, as she takea a dive on human contact impact on CX in the age of AI.
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Marketing
Article

How to Increase Market Share with Optimized B2B Events

Discover key strategies for optimized B2B event follow-up, from preparing pre-event to securing long-term relationships after the event.
Elysia Sibley
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CX
Article

Top Insider Secrets from CX Leaders

Dive into the insider secrets shared by CX leaders at our CX Innovation Summit about the necessity of balancing technology with human touch.
Verena Fiebelmann
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CX
Article

The future of CX: Highlights from the GDS Customer Experience European Summit

Discover the main takeaways from GDS CX european summit that will shape the future of customer experience (CX).
Stephanie Garey
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CX
Article

Prioritizing AI simulation training for great customer experiences

Creating a positive customer experience by combatting AI related challenges
Rebecca Solomon
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