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CX
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Using technology to improve the customer experience

How are AI chatbots improving the customer service experience from a customer’s point of view and from a business’ point view?
CX
Article

7 Leaders on Customer Journey and CX Transformation in 2022

The customer journey has never been more difficult to plan for, with this in mind, should we adjust our attitudes in 2022?
CX
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Hybrid Journeys: Removing Friction for a Seamless Customer Experience

Bridging the online and offline customer journeys
CX
Article

From Insights to Innovation: Creating a Single View of the Customer

How can you offer your customers a truly personal experience, respect their safety and security concerns, while understanding their needs and habits?
CX
Article

Top 3 Challenges in Customer Experience (CX) Automation 2022

Senior executives discuss the top priorities in getting CX and automation right in their businesses
CX
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Understanding your CX North Star

How do you ensure your CX North Star is clear and embedded across the business?
CX
Article

Help Your Customers Help Themselves: How Chatbots Are Key to Improving CX

Next-gen, AI-driven bots are capable of connecting with consumers more personally than ever before and directing them toward speedy solutions.
CX
Article

What an NFT is and Why You Should Care

The backstory of non-fungible tokens (NFTs) and what you should know
CX
Article

What is the Voice of the Customer in 2022?

Why is the voice of the customer important? What are the benefits for the brand and the consumer?