The Future of Retail: Redefining Employee Experience to drive efficiencies, reduce Turnover, and generate incremental revenue.

6th June 2023, New York 18:30 - 21:30 EDT
In partnership

Dinner Location: Butter

And welcome to this Meet the Boss event in partnership with IBM & Samsung

Data from the National Retail Federation (NRF) shows the retail industry is the largest private-sector employer in the United States economy, supporting 32 million jobs across 4.2 million retail establishments. Retail employees work across a variety of essential functions ranging from managing the daily operational complexity of a business with incoming and outgoing inventory, to customer service and shift management.

To work effectively, retail employees engage in tasks done away from their physical working space, such as checking schedules and requesting time off, to those done explicitly in store during paid hours. These interconnected workflows require a complex orchestration between employer, employee, and the data that flows between them – a fact complicated by high turnover and the employee seasonality that is a typical reality for many retail businesses. McKinsey data shows that retail turnover typically hovers around 60%, a number that is substantially higher for many organizations.

To address this challenge, improve productivity, and reduce costs, new technology is freeing up front-line workers for high value tasks and making those tasks more efficient, secure, and engaging. With the proliferation of generative AI and machine learning tools the opportunity for retailers to deliver new experiences for associates and customers has never been greater. So, where do you start?

We hope to see you in New York City!

View agenda

Discussion topics


Enabling new mobile tools for retail (Analytics/AI/Chat/Networking/XR/AR)


Workflow automation


Drive more meaningful interactions with employees and customers

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

An engaged experience

An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation

Discover next-level ideas

Ensure project success with access to industry experts and cutting edge thought leadership

De-risk new projects

Gain a range of insights from peers and technical experts who are current with emerging business trends.

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Art DuRivage, VP Sales
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David Kidder, CEO & Co-Founder, Bionic
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Jason Mical, Cyber Security Evangelist, Devo
"It was a very qualified audience. It was exactly the level and the type of people we want to talk to. The dialogue, the nature of those one on ones gives you the ability to really understand what the client is seeking."
Hamp Hampton, Chief Revenue Officer, Cadalys

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Event Agenda

Day one

18:30 - 19:00

18:30 - 19:00

Arrival’s, welcome drinks, and networking

19:00 - 19:30

19:00 - 19:30

Event welcome and introductions

19:30 - 21:15

19:30 - 21:15

Table discussions and three course dinner

21:15 - 21:30

21:15 - 21:30

Event Wrap Up


Karl Haller

Partner, Consumer Center of Competency
Karl leads IBM’s Consumer Industry Center of Excellence (CoE), where he works with retailers and consumer find out more

About IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership.

Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

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About Samsung

Samsung, South Korean company that is one of the world's largest producers of electronic devices. Samsung specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems

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