Next-generation attended AI and automation technology is changing the agent’s role in customer experience. A 2021 Accenture Study on The Future Of Customer Conversation indicates that agent assist and other emerging technologies will play a role in 70% of customer interactions by 2022, a big leap from only 15% in 2018. This is not about self-service “chatbots.” Attended tech provides a new digital bridge between self-service and live agent work, minimizing friction for the agent and the customer.

Attended AI helps agents stay one step ahead by not only suggesting next best actions but also performing them. With a friendly human supervising, today’s technology can draft emails, proactively prevent errors, and automate highly repetitive tasks. Suddenly, brand new agents can perform at nearly the same quality level as seasoned agents, and seasoned agents hit new levels of speed, accuracy and quality that were previously unattainable.

But how do you know where to start? How can you utilize attended automation and AI in your CX strategy to transform your customer care program and dramatically improve both the agent experience and the customer experience? And how can you do all of this while remaining on budget and without disrupting work flow?

Join Laivly and a select group of your advertising industry peers as you share your own challenges and experiences while discussing best practices in this Meet the Boss virtual roundtable.

Laivly is an attended AI platform designed specifically for contact centers. We equip friendly humans with intelligent automations to create the best customer experiences on the planet. Evolve your agents with technology to make them faster, happier, smarter, and more accurate – oh, and cooler. Much cooler.

Laivly has contact centers in its DNA, born from a global network of more than 25,000 customer service professionals. Today, Laivly levels up the agents of some of the world's top companies in retail, e-commerce, tech, CPG, hospitality, healthcare, media, and finance.