Build dynamic and reliable customer experiences with AI

7 November 2023, America 11:00 am - 12:30 pm BST

How are you using data-driven insights to enable more meaningful and personalized customer experiences?

Today’s consumers expect an unprecedented level of customer service more than any previous generation. When they don’t receive the service or experience, they feel they deserve, they are vocal about it.

Fortunately, companies today are modernizing customer care by taking advantage of the new innovations in the marketplace such as conversational and generative AI. However, trust and reliability are vital in AI models to ensure a positive customer experience starting from the first interaction and throughout the buyer’s journey. How are you transforming customer care at your organization?

Join IBM and a select group of your peers as we discuss how to modernize experiences that are not only personalized, but proactive and predictive, using data driven insights to enable more meaningful, real-time experiences.

Apply to attend

Event host

Kevin Ostrowski

Americas Sales Leader

About IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership.
Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Find out more

Discussion topics


What does your current customer experience look like?


What challenges are you currently facing with customer experiences? Are there any gaps or successes?


What roles do you work with on a regular basis? Are there any major blockers that could prohibit growth in customer experience?


What is your overall view of AI infused customer experiences such as virtual assistants?


How do you believe your industry is adopting this technology?


How are you accelerating digital transformation?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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