Creating a unified service experience for higher education

8 December 2023, Europe 1:30 pm - 3:00 pm BST

How to create a unified experience for students, faculty, and staff members to streamline campus-wide service management.

Modern higher education institutions are complex organizations with various departments, student groups, administrators, and alumni organizations whose operational activities span hundreds of applications and legacy systems. This results in inconsistent service experience across campus, leading to longer wait times and lower CSAT.
For university CIOs, the challenge lies in delivering value to all constituents while addressing their distinct needs. To overcome these challenges, it is crucial to modernize campus IT to elevate the student, faculty, and staff experience by bringing everyone on a single platform that is easy to adopt and achieves quick time-to-value. Where do you start?
Join Freshworks and an esteemed panel of experts to discuss your digital transformation challenges and explore best practices in connecting campus experiences and building a future-ready IT infrastructure.

Event host

Fredrik Hallberg

Regional Sales Director
Fredrik has a background working for leading technology companies, focused on employee and customer find out more

Bhagya Bherwani

Account Executive
Account Executive specializing in Customer and Employee Engagement technologies. Over the past 8 years at find out more

About Freshworks

Freshworks Inc., (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 65,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax.

Find out more

Discussion topics

With rising service expectations, how to streamline processes and create a unified experience for students, faculty, and staff members.

How AI and automation can modernize your service management and improve operational efficiency.

Improving business operations and staff productivity.

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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