Dynamic customer experiences with AI: a new era in financial services

4 December 2023, America 10:00 am - 11:30 am BST

Why taking a product approach is essential for success ?

Today’s financial services companies are balancing a lot. Working to maintain quality client relationships, navigating the furious pace of technological change, all while dealing with an ever-rising stream of client demands. In order to gain competitive edge in 2024 and beyond, the industry must look at reinventing the ways they interact with customers. And it starts with AI.

According to a recent IBM study, 34% of companies currently use AI, and an additional 42% are exploring AI. As businesses embrace this new era, statistics show that many organizations, especially in the financial services sector, have incorporated AI into their operations to enhance customer interactions and services. In fact, Generative AI alone could deliver additional value of $200 billion to $340 billion per year if fully implemented. AI has the power to transform customer engagement, providing a more personalized, dynamic, and responsive experience.

Whether your company is already implementing AI or just dipping your toe in the stream, join thought leaders from Dialexa, along with a group of your industry peers, as we discuss strategies to leverage these new technologies to grow market position and drive operational efficiencies.

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Event host

Jonathan Williams

Client Partner

Regina Reed

Growth Lead

About Dialexa

Dialexa, an IBM Company, is a digital product development consultancy focused on making every company a great technology company. We are made up of designers, engineers, and strategists 
who build unique tech products and experiences for our clients 
to write the future of their industries

Find out more

Discussion topics

How are you using AI in customer products?

How are you powering personalization in your products and website?

Where should customer experience and loyalty be on your priority list for 2024?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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