How can retailers empower frontline employees to perform their jobs better and more efficiently?
In the bustling world of retail, frontline workers are vital. Armed with invaluable knowledge of the company and a deep understanding of customer needs, they play a pivotal role in providing essential services. However, despite their significance, these dedicated individuals often find themselves lacking the necessary tools and resources for success, especially when it comes to technology. According to numbers from Microsoft, 41% of frontline workers in non-management positions say they do not have the right technological tools to do their job effectively, and 55% of frontline workers say they’ve had to learn new tech on the fly with no formal training or practice.
So, how are leading companies empowering the front line? It’s nothing short of an employee experience transformation.
Join thought leaders from Microsoft and Kyndryl, alongside your retail industry peers, in a dynamic panel discussion centered on empowering frontline workers and initiating an employee experience transformation. Discover the strategies employed by leading companies to support and engage frontline teams, and explore the essential tools needed today to foster connectivity and enable transformation for the future.
Microsoft is the world's largest software maker. The company, founded by Bill Gates and Paul Allen in 1975, is best known for its software products, including Microsoft Windows operating systems, the Microsoft Office suite, and the Internet Explorer web browser.
Find out more www.microsoft.com
Kyndryl works at the core of businesses that move the world. With more than 90,000 skilled professionals serving customers in over 60 countries, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to the health and continuous improvement of the vital systems at the heart of the digital economy. With our partners and thousands of customers, we co-create solutions to help enterprises reach their peak digital performance. Our world has never been more alive with opportunities. Together, we can seize them.
Find out more www.kyndryl.com
How are you using devices and tools to improve the frontline employee experience?
With finite resources and competing demands, how can retail leaders make space for training and ensure employees are equipped to use technology?
How are your teams accessing the information and metrics relevant to do their jobs?
Access to industry leading like-minded executives tackling similar initiatives
Collaborate and network to gain expertise and experience on how to best act and succeed
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
All Meet the Boss events are completely free of charge.
In short, yes. However, please be aware that the majority of our events are for senior business leaders from the world’s leading organizations. You can of course always browse our content for free and engage on social media, as well as recommend your peers.