Empowering the Frontline: Transforming the Employee Experience in Retail

13th June 2023, America 12:00 - 13:30 EST

How can retailers empower frontline employees to perform their jobs better and more efficiently?

In the bustling world of retail, frontline workers are vital. Armed with invaluable knowledge of the company and a deep understanding of customer needs, they play a pivotal role in providing essential services. However, despite their significance, these dedicated individuals often find themselves lacking the necessary tools and resources for success, especially when it comes to technology. According to numbers from Microsoft, 41% of frontline workers in non-management positions say they do not have the right technological tools to do their job effectively, and 55% of frontline workers say they’ve had to learn new tech on the fly with no formal training or practice.

So, how are leading companies empowering the front line? It’s nothing short of an employee experience transformation.

Join thought leaders from Microsoft and Kyndryl, alongside your retail industry peers, in a dynamic panel discussion centered on empowering frontline workers and initiating an employee experience transformation. Discover the strategies employed by leading companies to support and engage frontline teams, and explore the essential tools needed today to foster connectivity and enable transformation for the future.

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Event host

Kayla Broussard

US CTO, Retail and Travel
Kayla Broussard is a Distinguished Engineer and the Chief Technology Officer for the Kyndryl U.S. Retail and find out more

About Microsoft

Microsoft is the world's largest software maker. The company, founded by Bill Gates and Paul Allen in 1975, is best known for its software products, including Microsoft Windows operating systems, the Microsoft Office suite, and the Internet Explorer web browser.

Find out more www.microsoft.com

About Kyndryl

Kyndryl works at the core of businesses that move the world. With more than 90,000 skilled professionals serving customers in over 60 countries, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to the health and continuous improvement of the vital systems at the heart of the digital economy. With our partners and thousands of customers, we co-create solutions to help enterprises reach their peak digital performance. Our world has never been more alive with opportunities. Together, we can seize them.

Find out more www.kyndryl.com

Discussion topics


How are you using devices and tools to improve the frontline employee experience?


With finite resources and competing demands, how can retail leaders make space for training and ensure employees are equipped to use technology?


How are your teams accessing the information and metrics relevant to do their jobs?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Trusted by

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Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

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