Empowering the Frontline: Transforming the Employee Experience in Retail
CX - ROUNDTABLE
How can retailers empower frontline employees to perform their jobs better and more efficiently?
In the bustling world of retail, frontline workers are vital. Armed with invaluable knowledge of the company and a deep understanding of customer needs, they play a pivotal role in providing essential services. However, despite their significance, these dedicated individuals often find themselves lacking the necessary tools and resources for success, especially when it comes to technology. According to numbers from Microsoft, 41% of frontline workers in non-management positions say they do not have the right technological tools to do their job effectively, and 55% of frontline workers say they’ve had to learn new tech on the fly with no formal training or practice.
So, how are leading companies empowering the front line? It’s nothing short of an employee experience transformation.
Join thought leaders from Microsoft and Kyndryl, alongside your retail industry peers, in a dynamic panel discussion centered on empowering frontline workers and initiating an employee experience transformation. Discover the strategies employed by leading companies to support and engage frontline teams, and explore the essential tools needed today to foster connectivity and enable transformation for the future.
Event host
Kayla Broussard
About Microsoft
Microsoft is the world's largest software maker. The company, founded by Bill Gates and Paul Allen in 1975, is best known for its software products, including Microsoft Windows operating systems, the Microsoft Office suite, and the Internet Explorer web browser.
Find out more www.microsoft.com
About Kyndryl
Kyndryl works at the core of businesses that move the world. With more than 90,000 skilled professionals serving customers in over 60 countries, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to the health and continuous improvement of the vital systems at the heart of the digital economy. With our partners and thousands of customers, we co-create solutions to help enterprises reach their peak digital performance. Our world has never been more alive with opportunities. Together, we can seize them.
Find out more www.kyndryl.com
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