The evolution from the old-fashioned call center to the modern-day contact center has been a necessary transition for brands that want to stay both relevant and competitive. Studies show consumers have evolved, too. Around two-thirds of consumers prefer to look for solutions to problems themselves before contacting customer support, while up to 70% say they prefer to use multiple channels when seeking answers.

In this new and complex landscape, contact center agents are not just bodies answering phones – they are crucial brand representatives, responsible for supporting customers on their journey while delivering a consistent, personalized experience. AI is integral to this new ecosystem of service and support, enabling virtual agents to simulate human-like conversations while freeing up employees to focus on tasks that cannot be performed through automation.

Join representatives from CISCO, and a select group of industry peers in this exclusive, digital roundtable event with Meet the Boss to find out how your company can maximize customer satisfaction while minimizing cost. We’ll explore the latest trends and advancements in contact center technology and discuss how AI-powered virtual agents can transform customer support by creating unique, connected and personalized experiences across different channels.

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices.

At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology.

Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface.