Realizing innovation with your existing Avaya contact center

28 November 2023, America 12:00 pm - 1:30 pm BST

How can the latest technologies and advancements help you offer world class omnichannel experiences?

In what is finally a post-pandemic world, it goes without saying that the customer care industry has forever been changed. For existing Avaya customers, everyone is now looking to the future with some uncertainty. They’re wondering how to innovate in these uncertain times to deliver World Class omnichannel experiences through digital integrations. What’s more, they wonder how to utilize AI and Natural Language Applications, leverage customer journey analytics information, and plan their future at a pace that meets their needs. So, how do we take these questions and turn them into answers as we look to 2024 and beyond?

Join Swampfox and a select group of likeminded executives as we discuss your challenges as well as how to shape the future of customer experience through your existing Avaya contact center.

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Event host

Michael Rhoades

VP Professional Services & Solutions Architecture
Michael Rhoades is the Vice President of Professional Services and the Solution Architecture Practice Lead at find out more

About Swampfox Technologies

Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.

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Discussion topics

What challenges or reservations do you have about transitioning to a cloud-based customer service model?

How are you ensuring consistency in CX across various channels at your organization?

How are you currently leveraging NLP or AI in your customer engagement strategies?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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