Although everyone’s talking about CX and automation, many brands are unsure of how to apply it to improve their customer and employee interactions.
Integrating AI invites a new era of customer experience enhancement. This is where quality, speed, and accuracy converge seamlessly to create unparalleled interactions, changing the way brands connect with their customers. By leveraging digital automation, machine learning, and artificial intelligence – Generative AI (GenAI) can empower team members and optimize customer experience with real-time decision making.
Join IntouchCX as our speakers uncover the importance of building a robust well-being strategy in response to workplace mental health and business resilience. Learn how to cultivate learning, development and leadership strategies that focus on mindfulness and emotional intelligence, and how they are enhanced by dynamic neuro insights and AI technology.
11:00 am - 11:05 am
11:05 am - 11:30 am
Panel Session 1:
Leveraging Automation and AI to Effectively Improve Customer Care
Integrating AI invites a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions, changing the way brands connect with their customers. By leveraging digital automation, machine learning, and artificial intelligence, generative AI can empower team members and optimize customer experience with real-time decision making and action between support workflows and the customer-facing agent. Join Brent Stevenson, Chief Experience Officer at IntouchCX, as he discusses several impressive client journeys with generative AI in three stages: pre, during and post customer interaction.
11:30 am - 11:45 am
Q&A Session 1
11:45 am - 12:10 pm
Panel Session 2:
How to Cultivate a Culture of Well-Being for a Resilient Workforce
Companies today require a robust well-being strategy to have a material impact on the growing crisis of workplace mental health and business resilience. Join Deanne Harrison, Chief People and Admin Officer at IntouchCX, for this interactive session as we explore the 4 Building Blocks of Emotional Intelligence and how to intentionally cultivate learning, development and leadership strategies that focus on mindfulness and emotional intelligence, and how they are enhanced by dynamic neuroinsights and AI technology.
12:10 pm - 12:25 pm
Q&A Session 2
12:25 pm - 12:30 pm
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
Interactive Live Polling
Keep engaged through interactive live polling and gamification tools.
Ask your questions face-to-face with the speakers via our leading stage technology.
Build stronger connections with leading executives that you will take with you through your career
Interactive quizzes gamify your experience
Content and insight from industry experts when it matters most
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Meet with fellow industry leaders and solve today’s greatest business challenges.
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