CX Automation & Employee Well-being Summit

13 December 2023 11:00 am - 12:30 pm CST

Although everyone’s talking about CX and automation, many brands are unsure of how to apply it to improve their customer and employee interactions.

Integrating AI invites a new era of customer experience enhancement. This is where quality, speed, and accuracy converge seamlessly to create unparalleled interactions, changing the way brands connect with their customers. By leveraging digital automation, machine learning, and artificial intelligence – Generative AI (GenAI) can empower team members and optimize customer experience with real-time decision making.

Join IntouchCX as our speakers uncover the importance of building a robust well-being strategy in response to workplace mental health and business resilience. Learn how to cultivate learning, development and leadership strategies that focus on mindfulness and emotional intelligence, and how they are enhanced by dynamic neuro insights and AI technology.

View agenda

Discussion topics

How to use AI and automation to improve workflows and the employee experience.

How AI can accelerate the customer experience in 2024.

Prioritizing employee well-being and utilizing technology to support and measure success.


Brent Stevenson

Chief Experience Officer
As Chief Experience Officer, Brent is responsible for the holistic view of our customer and employee find out more

Deanne Harrison

Chief People and Admin Officer
As Chief People & Admin Officer, Deanne creates and manages end-to-end people strategies centered on find out more
"It's a great means by which we can share what we've learnt and share our message and our education or our evangelism."
Jim Zuffoletti, CEO & Co-Founder, Safeguard Cyber
"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq
"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"I thought it was a really great experience. Thank you for inviting me, this was really a cut above other virtual events I have attended, the 90 minutes literally flew by. The format was condensed and smooth, there were a lot of topics, and the speakers were top of the notch quality. Overall, I found it inspiring, listening to companies discussing healthcare and various topics was very engaging."
Lubomir Karlik, Head of AI Transformation, Raiffeisen Bank International

Event Agenda

Day one

11:00 am - 11:05 am

11:00 am - 11:05 am

MOC Opening

11:05 am - 11:30 am

11:05 am - 11:30 am

Panel Session 1:
Leveraging Automation and AI to Effectively Improve Customer Care

Brent Stevenson Chief Experience Officer, IntouchCX

11:30 am - 11:45 am

11:30 am - 11:45 am

Q&A Session 1

11:45 am - 12:10 pm

11:45 am - 12:10 pm

Panel Session 2:
How to Cultivate a Culture of Well-Being for a Resilient Workforce

Deanne Harrison Chief People and Admin Officer, IntouchCX

12:10 pm - 12:25 pm

12:10 pm - 12:25 pm

Q&A Session 2

12:25 pm - 12:30 pm

12:25 pm - 12:30 pm

MOC Closing

Why Attend

Tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

New connections

Build new connections with likeminded senior leaders

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships


De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

Business trends

Stay current with emerging business trends

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Find out more

Virtual Event Benefits

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Intelligent interaction

Interactive quizzes gamify your experience

Thought Leadership

Content and insight from industry experts when it matters most

Register to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

Frequently asked questions

What is a Digital Showcase?
How can I participate in a GDS event experience?
Who attends GDS event experiences?
Which event experience is right for me?
What makes GDS different?