The journey to AI: empowering retail to deliver on experience

26 September 2023, America 10:00 am - 11:30 am BST

Customer expectations have reached unprecedented levels. With dynamic and changing needs, customers want to be understood, they want their next steps anticipated and they aren’t afraid to use multiple channels and devices to find answers. Yet, the sheer cost of call volumes, high agent turn-over and complex legacy systems are challenging even the most adept retail and hospitality leaders.

So, how can a simplified customer experience be achieved, while integrating siloed departments and systems? How can reaction to service requests move from reactive to proactive? And how can a digital care ecosystem that delivers winning customer care be created?

Enter AI.

We know highly automated companies are six times more likely to see revenue growth of 15% and over. Not only that, but it offers frontline agents the opportunity to get answers faster, while offering personalized experiences.

So, what steps are you taking towards a best-in-class customer and employee experience? What intelligent technology advancements are powering your journey? And how will AI change the retail and hospitality landscape forever?

Join this ServiceNow virtual showcase event to explore this, the retail trends you need to know now and how to integrate AI into your business to stay ahead of the curve.

View agenda

Discussion topics

How are you using AI in your business?

What advancements are most important to you in retail?

How will AI change the retail landscape?


Hannah Datz

VP Enterprise Customer Workflow
Hannah Datz serves as the Vice President of Customer Workflows for ServiceNow, where she runs a high-growth find out more

Brian Solis

Head of Global Innovation
Brian Solis is a world-renowned digital anthropologist and futurist. He is also an award-winning author and find out more

David Wish

Principal & Founder of Inspired Digital
David Wish is a digital commerce and marketing executive with 25+ years of experience leading and advising find out more

Omar El Gohary

CTO and Founder G2K Group/ VP & GM, IoT Solutions,
Omar is a tech entrepreneur and business leader with Mexican and Egyptian roots. He grew up in Mexico, Egypt, find out more

Trey Tunnell

Chief Information Security Officer, Floor & Decor

Suvro Goswami

Global Head of Retail Solutions
Suvro serves as ServiceNow’s Global Head of Retail Solutions where helps clients better integrate find out more

Art Sebastian

Founder & Retail Strategist
Art Sebastian is the Founder & Retail Strategist at Nexchapter , a consulting firm he started this summer to find out more
"It's a great means by which we can share what we've learnt and share our message and our education or our evangelism."
Jim Zuffoletti, CEO & Co-Founder, Safeguard Cyber
"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq
"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"I thought it was a really great experience. Thank you for inviting me, this was really a cut above other virtual events I have attended, the 90 minutes literally flew by. The format was condensed and smooth, there were a lot of topics, and the speakers were top of the notch quality. Overall, I found it inspiring, listening to companies discussing healthcare and various topics was very engaging."
Lubomir Karlik, Head of AI Transformation, Raiffeisen Bank International

Event Agenda

Day one

10:00 am - 10:05 am

10:00 am - 10:05 am

Opening and introductions - Alex Wood

10:05 am - 10:25 am

10:05 am - 10:25 am


Brian Solis Head of Global Innovation, ServiceNow

10:25 am - 10:55 am

10:25 am - 10:55 am

Panel/Fireside Chat

Hannah Datz VP Enterprise Customer Workflow, ServiceNow
David Wish Principal & Founder of Inspired Digital, ServiceNow
Art Sebastian Founder & Retail Strategist, Nexchapter
Trey Tunnell Chief Information Security Officer, Floor & Decor, Floor & Decor

10:55 am - 11:10 am

10:55 am - 11:10 am


11:10 am - 11:25 am

11:10 am - 11:25 am

The Future with G2K 

Omar El Gohary CTO and Founder G2K Group/ VP & GM, IoT Solutions, , ServiceNow
Suvro Goswami Global Head of Retail Solutions, ServiceNow

11:25 am - 11:30 am

11:25 am - 11:30 am

Closing remarks

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

New connections

Build new connections with likeminded senior leaders

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships


De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

Business trends

Stay current with emerging business trends

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Find out more

Virtual Event Benefits

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Intelligent interaction

Interactive quizzes gamify your experience

Thought Leadership

Content and insight from industry experts when it matters most

Register to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

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