Customer expectations have reached unprecedented levels. With dynamic and changing needs, customers want to be understood, they want their next steps anticipated and they aren’t afraid to use multiple channels and devices to find answers. Yet, the sheer cost of call volumes, high agent turn-over and complex legacy systems are challenging even the most adept retail and hospitality leaders.
So, how can a simplified customer experience be achieved, while integrating siloed departments and systems? How can reaction to service requests move from reactive to proactive? And how can a digital care ecosystem that delivers winning customer care be created?
We know highly automated companies are six times more likely to see revenue growth of 15% and over. Not only that, but it offers frontline agents the opportunity to get answers faster, while offering personalized experiences.
So, what steps are you taking towards a best-in-class customer and employee experience? What intelligent technology advancements are powering your journey? And how will AI change the retail and hospitality landscape forever?
Join this ServiceNow virtual showcase event to explore this, the retail trends you need to know now and how to integrate AI into your business to stay ahead of the curve.
10:00 - 10:05
Opening and introductions - Alex Wood
10:05 - 10:25
10:25 - 10:55
10:55 - 11:10
11:10 - 11:25
The Future with G2K
11:25 - 11:30
Omar El Gohary
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
Interactive Live Polling
Keep engaged through interactive live polling and gamification tools.
Ask your questions face-to-face with the speakers via our leading stage technology.
Build stronger connections with leading executives that you will take with you through your career
Interactive quizzes gamify your experience
Content and insight from industry experts when it matters most
Register to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
A Digital Showcase from GDS Group is an engaging, immersive and exciting event experience perfect for internal communications, company meetings, sales pitches, and product launches. Captivating your internal audience or external senior decision makers actively seeking innovative technological solutions.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
What makes GDS different, is our global B2B expertise in connecting businesses with their target audiences, delivering exceptional returns on pipeline growth and transformation. With 30 years of experience, we serve as a trusted pipeline partner, providing real-time insights through innovative virtual and face-to-face environments. Leading brands rely on us for pioneering, unparalleled immersive experiences, unmatched access to industry thought leadership, and unique creative content and production services. Get in touch today to discover more about our exceptional event experiences and how we can accelerate your projects.