Healthcare Digital Summit
Healthcare transformation in the US is underway, driven by the need for improved access, cost containment, and enhanced quality of care. Innovations in technology, policy reforms, and collaborative efforts among stakeholders are shaping the future of the industry. The goal is to achieve a system that provides equitable, affordable, and high-quality healthcare for all Americans.
Connect with leading Healthcare experts on business-critical challenges, disruptive technology and drive your industry forward collaboratively.
Event Agenda
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote
Awakening our inner innovator in the age of AI
The very nature of healthcare change has transformed from cyclic to structural change like
what the pandemic created with multiple impacts from working from home to the mental stress
placed on us all. Healthcare is now facing a crises in the status quo with medical worker
burnout, obsolete models within payer/provider structures and the crises of health engagement
still below expectation.
We must now see ourselves as innovators, not just prepared for change but leading it.
With the advent of AI imposing new perspectives that are transforming our world at light speed,
we must bring out the inner innovator in all of us or join the decline of the healthcare status
quo.
This session will ask:
• How do we anticipate structural changes.
• Understand the AI revolution in context with innovation.
• How do we awaken the inner innovator beyond “artificial Intelligence”.
9:45 am - 10:25 am
Panel Discussion
How technology can help remedy burnout in healthcare (Recruitment & Retention)
Speaking of technology – it has really proven to help reduce burnout. In fact, researchers with the CDC estimate that over 883 million office-based physician visits take place annually in the United States, and Medscape's 2023 survey found 53% of physicians say they are burned out. Staffing shortages are expected to continue this year, especially among nurses. More of a reason we need technology to increase efficiencies. However, in one survey almost 70% of clinicians say they also find digital health tech daunting. So, we need to make sure the technology helps us – not hinders us.
• What steps can organizations take to remove some of the burden nurses and care teams are facing due to the national healthcare staff shortage? (Here, we can talk about how telehealth is helping take some of the burden off care teams while also ensuring a positive patient experience, etc.)
• How are you utilizing automation and AI to make the healthcare experience easier for both the patient and healthcare provider reducing burnout?
10:25 am - 10:35 am
Insight Break
10:35 am - 11:25 am
Roundtables
Track 1: Revolutionizing the patient & member experience
Revolutionizing the patient and member experience is a critical aspect of providing high quality healthcare services as we move through the next decade. Healthcare providers are under immense pressure to improve patient outcomes, reduce costs and enhance individual experiences. Healthcare organizations that offer their patients and members a positive experience will be better positioned to attract and retain new ones. According to McKinsey - consumer-centric healthcare companies drive more than twice the revenue growth than those with lower patient satisfaction scores. More of a reason companies must integrate customer experience into their overall strategy and put patients at the heart of every decision to succeed. With technology at the heart of this transformation, we need to best leverage new strategies to communicate the right messages to costumers at the right time to best meet their needs. Did you know Telemedicine had a market valuation over $71.5 billion in 2022. Experts predict the global telemedicine market will exceed $244 billion by 2032.
The next few days let us discuss:
• How you are redesigning your care pathways to create a hybrid approach now that virtual care is an integral part of the patient experience.
• When you think about care routing and care navigation when patients have both virtual and physical resources- how do you create continuity in their overall patient experience?
• For patients/ members with no access to the internet, technology can be a barrier to care. What does a personalized experience look like for that population as we head into 2023?
• For patients/ members with no access to the internet, technology can be a barrier to care. What does a personalized experience look like for that population as we head into 2023?
Track 2: Promoting enhanced collaboration between payers and providers
High quality and affordable care in the U.S should be an achievable standard across the entire healthcare system. To make this a reality, improved payer and provider collaboration is needed. This requires the development of new relationships, communication channels, and data sharing platforms that facilitates coordination and provides a mechanism for improving quality and reducing costs. As the industry transitions to value-based care models, providers need to work with payers to coordinate care. However, a big barrier – not getting the right information to the right person to make the right decisions. That is why the spotlight is on Artificial Intelligence and Machine Learning. Leading organizations are using these tools to capture, process and present the data to make effective decisions. The result is better outcomes, improved patient satisfaction, and reduced healthcare costs. Achieving this level of collaboration requires a culture shift and a commitment from all stake holders to support data sharing, high-quality care, and reduced waste.
• What were some of the pain points brought up in fostering this relationship? What are some risks/concerns with collaboration?
• How has the pandemic improved this relationship? How can we increase collaboration?
• How can health plans work to improve the overall member experience and make it easier for members to engage with their care journey?
Track 3: Securing and utilizing data to enable better health outcomes
Sponsor:
Utilizing data efficiently has become an essential strategy in enabling better health outcomes. AI and data analytics featured heavily in the healthcare industry’s line of defence against COVID-19 and is now playing a critical role to help clear the backlogs caused by the pandemic. By collecting and analysing patient data, healthcare providers can identify trends, patterns, and potential risks to patient health. Data security and patient confidentiality is at the heart of the issues concerning transformation within in the industry. CyberMDX reports that hospitals account for 30% of all large data breaches. More than half [51%] of healthcare organizations reported an increase in data breaches since 2019. If healthcare organizations can marshal the right technologies and approaches, the opportunities are enormous: better demand forecasting reducing waste and saving costs; powerful insights into patient needs and preferences to reconnect them with the healthcare system; and the ability to deliver predictive, personalized, preventative care.
• How do we manage trust issues when working with such sensitive data? - What are the opportunities for using data to deliver better individual care that is predictive, personalized, and preventative?
• Data driven approach. Is that important to your group?
• What approaches did people discuss with regards to gaining greater visibility of your data?
• Do you see value in payers collaborating in the Medicaid space?
• What type of innovations do you foresee in the collaboration space?
• How should payers and providers be working together in this space? Is Patient Experience a Catalyst for Payer-Provider Collaboration?
• What avenues can be used between provider and payer to facilitate collaboration through better use of patient data to enable better patient/ member experiences and outcomes?
• The HIPPA Journal reported 4.2 million patients were impacted in the largest data breach in 2023 so far?
11:25 am - 11:30 am
Short Break
11:30 am - 12:10 pm
Masterclass Breakouts
Track 1: Conversational AI is being applied throughout the healthcare ecosystem to drive operational efficiency, deliver extraordinary patient experience and create a competitive advantage for organizations
Sponsor:
• Learn how ChatGPT and Large Language Models are impacting healthcare
• Understand where to apply Conversational AI and how to maximize outcomes
• Strengthen your understanding of Conversational AI, NLP and a digital-first approach to engagement with patients, caregivers, employees, consumers, and the call center
Track 2: Empathy at scale: How identity-based care transforms digital experiences
Sponsor:
Innovation is amazing to witness, especially in the healthcare industry where new technologies save and extend our lives. Digitization has been one of those innovations, however, it has also accelerated security threats while the demand for better digital experiences continues to rise.
Join this session to hear about how a modern identity and access management platform can set the foundation to secure digital transformation in healthcare. Aubrey Turner, executive advisor from Ping Identity, will discuss how you can balance security and digital experiences for your patients and providers while ensuring uptime and resilience of your infrastructure. No matter where you are in your journey, we’ll point out next steps to improving digital experiences for your users all while meeting extensive regulations and evolving compliance mandates.
12:11 pm - 12:41 pm
Headline Keynote
Harnessing data for clinical excellence
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote
Achieving the “Impossible” – Increasing employee benefits and wellbeing while lowering costs
This year alone, organizations will see a 13% increase in their cost to provide healthcare insurance to their employees, which most likely means, either less benefits and higher deductibles, or higher premiums for employees. What if we told you, there was truly a better way? A way where you can increase the benefits you offer to your employees and lower your costs by 20%. Impossible? Join Northwell Direct CEO, Nick Stefanizzi as he explains how self-funded, narrow networks can be the key to your organization’s wellbeing.
9:47 am - 10:27 am
Panel Discussion
Transforming the future of home healthcare; innovations and opportunities
Healthcare systems across the county are rapidly establishing or advancing strategies to create more efficient, affordable, and high value care. To address the numerous considerations that are necessary to ensure sustainable growth, health systems are turning to industry leading pharmacy partners as advisors to ensure that there are no opportunities lost and that they’re set up for success. A recent NHIA study found that in 2019 home infusion and alternate site providers cared for more than three million patients in the United States, representing a 300% increase since the last industry study in 2008, this is expected to exceed previous growth as we draw to the close of the decade (NHIA). Home healthcare offers an opportunity to ease congestion, reduce waiting times in hospitals and create a more seamless avenue for payers and providers to establish a quality of care that suits their needs. Join the panelists as they describe how home health care is changing and how technology is delivering a variety of benefits for both patient and care teams.
10:27 am - 10:37 am
Insight Break
Clinical workforce optimization: Unleashing the power of data
In today's rapidly evolving and competitive healthcare landscape, it is imperative for organizations to think differently about their clinical workforce. This session will introduce you to Axuall, a workforce intelligence company built on a national real-time clinician data network that connects healthcare organizations to a vast array of data, providing insights for network planning, analytics, and reporting, while dramatically reducing onboarding and enrollment time via automated primary-source verified digital credentials.
Join us as we explore the untapped potential of leveraging data to drive efficiency and cost-effectiveness in clinical networks. Let us share how we challenge existing norms, tap into the wealth of available data, and reimagine the clinical workforce to achieve a brighter future in healthcare.
10:35 am - 11:25 am
Roundtables
Track 1: Revolutionizing the patient & member experience
Revolutionizing the patient and member experience is a critical aspect of providing high quality healthcare services as we move through the next decade. Healthcare providers are under immense pressure to improve patient outcomes, reduce costs and enhance individual experiences. Healthcare organizations that offer their patients and members a positive experience will be better positioned to attract and retain new ones. According to McKinsey - consumer-centric healthcare companies drive more than twice the revenue growth than those with lower patient satisfaction scores. More of a reason companies must integrate customer experience into their overall strategy and put patients at the heart of every decision to succeed. With technology at the heart of this transformation, we need to best leverage new strategies to communicate the right messages to costumers at the right time to best meet their needs. Did you know Telemedicine had a market valuation over $71.5 billion in 2022. Experts predict the global telemedicine market will exceed $244 billion by 2032.
The next few days let us discuss:
• How you are redesigning your care pathways to create a hybrid approach now that virtual care is an integral part of the patient experience.
• When you think about care routing and care navigation when patients have both virtual and physical resources- how do you create continuity in their overall patient experience?
• For patients/ members with no access to the internet, technology can be a barrier to care. What does a personalized experience look like for that population as we head into 2023?
• For patients/ members with no access to the internet, technology can be a barrier to care. What does a personalized experience look like for that population as we head into 2023?
Track 2: Promoting enhanced collaboration between payers and providers
High quality and affordable care in the U.S should be an achievable standard across the entire healthcare system. To make this a reality, improved payer and provider collaboration is needed. This requires the development of new relationships, communication channels, and data sharing platforms that facilitates coordination and provides a mechanism for improving quality and reducing costs. As the industry transitions to value-based care models, providers need to work with payers to coordinate care. However, a big barrier – not getting the right information to the right person to make the right decisions. That is why the spotlight is on Artificial Intelligence and Machine Learning. Leading organizations are using these tools to capture, process and present the data to make effective decisions. The result is better outcomes, improved patient satisfaction, and reduced healthcare costs. Achieving this level of collaboration requires a culture shift and a commitment from all stake holders to support data sharing, high-quality care, and reduced waste.
• What were some of the pain points brought up in fostering this relationship? What are some risks/concerns with collaboration?
• How has the pandemic improved this relationship? How can we increase collaboration?
• How can health plans work to improve the overall member experience and make it easier for members to engage with their care journey?
Track 3: Securing and utilizing data to enable better health outcomes
Sponsor:
Utilizing data efficiently has become an essential strategy in enabling better health outcomes. AI and data analytics featured heavily in the healthcare industry’s line of defence against COVID-19 and is now playing a critical role to help clear the backlogs caused by the pandemic. By collecting and analysing patient data, healthcare providers can identify trends, patterns, and potential risks to patient health. Data security and patient confidentiality is at the heart of the issues concerning transformation within in the industry. CyberMDX reports that hospitals account for 30% of all large data breaches. More than half [51%] of healthcare organizations reported an increase in data breaches since 2019. If healthcare organizations can marshal the right technologies and approaches, the opportunities are enormous: better demand forecasting reducing waste and saving costs; powerful insights into patient needs and preferences to reconnect them with the healthcare system; and the ability to deliver predictive, personalized, preventative care.
• How do we manage trust issues when working with such sensitive data? - What are the opportunities for using data to deliver better individual care that is predictive, personalized, and preventative?
• Data driven approach. Is that important to your group?
• What approaches did people discuss with regards to gaining greater visibility of your data?
• Do you see value in payers collaborating in the Medicaid space?
• What type of innovations do you foresee in the collaboration space?
• How should payers and providers be working together in this space? Is Patient Experience a Catalyst for Payer-Provider Collaboration?
• What avenues can be used between provider and payer to facilitate collaboration through better use of patient data to enable better patient/ member experiences and outcomes?
• The HIPPA Journal reported 4.2 million patients were impacted in the largest data breach in 2023 so far?
11:31 am - 12:01 pm
Innovation Exchange Keynote
Superpowers & secret sauces of hospital systems
12:03 pm - 12:33 pm
Closing Prime Keynote
Hold the line: The importance of the voice channel in patient engagement
As part of the digital transformation of healthcare, more and more providers are turning to chatbots. But according to a 2023 report on top communication channels for patient retention, the phone is the most preferred means of communicating with their healthcare providers. Webchat has its place, but a solid patient engagement strategy is all about meeting patients — with a range of ages, lifestyles, socioeconomic levels — where they are. By enabling self-service and 24x7 automation on all channels, healthcare providers can honor patient preferences and advance patient access.
Join us as we discuss patient engagement and the successes our clients have seen with NLU-powered AI. Discover the key technology considerations for frictionless patient interactions and learn how intelligent automation achieves financial and operational gains.
9:00 am - 9:15 am
Opening Remarks
9:15 am - 9:45 am
Keynote
9:46 am - 10:26 am
Panel Discussion
Value-based care and payment models
As healthcare costs continue to rise, value-based care and evaluating business operations are central to industry leaders’ strategies. While in the midst of an unprecedented revolution caused by workforce and financial challenges, efficiency and addressing patient satisfaction is a trend that will continue to grow through 2023. McKinsey predicts that continued traction in the value-based care market could lead to a valuation of $1 Trillion in enterprise value for payers, providers, and investors. These care models are designed to incentive and promote access, help patients recover quicker from illness and reduce doctors’ visits. Pay-for-Performance, bundled payments and accountable care organisations (ACOs) are all models designed to align incentives between payers, providers, and patients to promote high quality cost effect care. Prevention-based patient services will be a direct evolution from this shift in strategy, one that providers and big Pharma are already preparing for.
• How is AI technology identifying care gaps for value-based care?
10:27 am - 10:37 am
Insight Break
10:37 am - 11:32 am
Roundtable Leaders Panel
11:40 am - 12:10 pm
Innovation Exchange Keynote
Transforming patient care
12:11 pm - 12:41 pm
Closing Keynote
Healthcare transformation and re-design with Artificial Intelligence
How are Health systems poised to innovate workforce through technology:
Discuss how health systems are changing their care delivery models by leveraging AI, redeploying talent and redesigning workflow in response to evolving employment value proposition. From Robot-assisted surgeries to Virtual nursing to mitigating risk of “employee burnout”, technology in healthcare is welcomed by many who are interested in indulging in data-driven decision support tools. A preview of BayCare Health System as it leads the way in the Digital Health space by strategically investing in health care technology.
12:41 pm - 12:51 pm
Insight Break -Closing Comments
Why Attend
New connections
Build new connections with likeminded senior leaders
Business trends
Stay current with emerging business trends
Key takeaways
Downloadable and actionable takeaways
New partnerships
Accelerate key projects through meaningful new partnerships
Insights
De-risk new projects by gaining a broad range of insights
New technologies
Understand the impact new technology can make
An immersive
Digital Summit
interactive features including:
Audience Interaction
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
Interactive Live Polling
Keep engaged through interactive live polling and gamification tools.
Direct connections
Ask your questions face-to-face with the speakers via our leading stage technology.
Relationship building
Build stronger connections with leading executives that you will take with you through your career
Thought Leadership
Content and insight from industry experts when it matters most
Intelligent interaction
Interactive quizzes gamify your experience
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Summit from GDS Group is a 3-day event experience bringing multiple partners and senior decision makers together. Within this immersive enviroment they discover new technical solutions, share learning opportunities and discuss trending industry topics which boosts insight, conversation and connections.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch.
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events.
At one of our GDS Digital Summits there are several speaking slot packages available for you – 2x power insights commentator slots, keynote panel seats, masterclass hosting, prime keynote slot, and headline keynote slot.
Get in touch with us to learn more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch.