Explore the dynamic realm of customer-centric supply chains in this insightful panel session, where organizations prioritize exceptional customer experiences as the foundation of their supply chain strategies. Recognizing the crucial role of customer loyalty in a competitive business landscape, industry leaders and experts come together to delve into the strategies, challenges, and opportunities associated with building customer-centric supply chains.

We will unpack key areas including understanding customer expectations, delivering seamless and personalized experiences, fostering collaboration and integration, enhancing real-time responsiveness, and measuring and enhancing customer-centric performance. Gain insights into understanding and anticipating customer expectations throughout the supply chain journey, leveraging technology and data analytics to personalize interactions, and integrating customer feedback mechanisms. Understand the importance of collaboration across supply chain partners and establishing strong partnerships to align efforts towards customer satisfaction.

Uncover practical approaches, best practices, and real-world examples to create exceptional customer experiences, drive loyalty, and sustain a competitive advantage in today's customer-driven market. Together, let us unlock the potential of customer-centric supply chains to transform customer engagement and pave the way for long-term success and growth.

• How can organizations transform their supply chains to become more customer-centric and enhance customer experiences?
• What strategies or best practices can be implemented? In what ways can data analytics and technology be leveraged to gain insights into customer preferences, demand patterns, and behaviour?
• How can these insights be used to drive loyalty and create personalized experiences?
• What role does collaboration and communication play in building a customer-centric supply chain?
• How can organizations foster closer relationships with customers, suppliers, and other stakeholders to better understand their needs and deliver value?
• With the increasing emphasis on sustainability and ethical practices, how can organizations align their supply chains with customer expectations in terms of environmental responsibility, social impact, and transparency? What challenges and opportunities does this present?
• In today's rapidly changing business landscape, how can organizations maintain a competitive advantage by continuously adapting and innovating their customer-centric supply chains?
• What are some examples of successful companies that have achieved this and what lessons can be learned from their experiences?

Global supply chain industry has been on a roller coaster ride for some years, due to the volatile economic, social and geopolitical situation. Severe supply chain disruptions badly influence companies’ profitability, and also their customers’ satisfaction. This critical situation has called for an immediate action to reshape and to create a resilient supply chain. In this journey, the focus shall be put on how and how fast we switch from a short-term, reacting to a proactive and agile supply chain strategy.

Delve into the profound digital transformation occurring in the supply chain industry. Organizations are rapidly adopting advanced technologies like AI and blockchain data analytics to revolutionize their operations. Over the course of three days, we will showcase real-world examples of AI-driven decision-making, IoT-enabled visibility, blockchain-enhanced transparency, and data analytics-driven optimization. Gain valuable insights into overcoming challenges such as change management and talent acquisition, while exploring the opportunities presented by this digital revolution. Discover how to reshape supply chain operations, optimize efficiency, and drive innovation in the ever-evolving digital era.

In today's globalized world, sustainability, brand responsibility, and transparency in supply chains have become critical components of corporate strategy, and customer satisfaction. Brand transparency is no longer a choice but a necessity for businesses that want to gain and maintain their customers’ trust. As consumers become more conscious of the environmental and social impact of the products they purchase, how are leaders standing out from the crowd and giving their customers a reason to choose them over their competitors. This track explores the multifaceted journey towards achieving these objectives, shedding light on the interconnectedness of sustainable practices, ethical brand responsibility, and the importance of transparency within supply chains.

Structural changes over the past years have had a profound shift on how people live, work and play. Setting a new economic era, heighten by volatility, regionalized supply chains, AI dominance and talent scarcity. To thrive, organizations are embedding agility through innovation & technology in all aspects of the supply chain. At the epicenter of it all, what role does procurement play? Are organizations embracing the evolution of the CPO role? In this fascinating session, Joselina will explore this topic and dive into why CPO role holds the key to unlocking supply chains up/downstream and overall propelling the future for business to thrive.

During the session, Sarim will share his experience building sustainable global businesses and supply chains, highlighting that conventional practices that worked in the past may ´no longer work in the future´. He will talk about why businesses and supply chains are under pressure to do more on sustainability, with regulation, competition, investors, society and consumer pressures and need a transformation in approach.

Insights into the trends and priorities that are helping manufacturers build supply chain resilience to withstand future disruptions.

Supply chain organizations face increased complexity and disruptions every day affecting their business outcomes; only those who can unify and leverage the ever-increasing amount of data will prevail. A smart data fabric enables businesses to provide a consistent, accurate, real-time view of enterprise data assets to make better decisions quickly, leverage increased efficiency and manage risk. The prevalence of data and application silos makes it difficult to gain full value from the data assets that are locked away both inside and outside of the organization. This is where smart data fabrics can help.

In this Master Class, Scott Gnau, Vice President, Data Platforms, will discuss how a smart data fabric architecture increases speed and simplifies access to data across the entire business. In addition, he will detail how a smart data fabric enables organizations use a wide range of embedded analytics capabilities and machine learning to create intelligent, predictive and prescriptive insights, empowering them to react quickly to disruptions and significantly improve time to value.

Global supply chain industry has been on a roller coaster ride for some years, due to the volatile economic, social and geopolitical situation. Severe supply chain disruptions badly influence companies’ profitability, and also their customers’ satisfaction. This critical situation has called for an immediate action to reshape and to create a resilient supply chain. In this journey, the focus shall be put on how and how fast we switch from a short-term, reacting to a proactive and agile supply chain strategy.

Delve into the profound digital transformation occurring in the supply chain industry. Organizations are rapidly adopting advanced technologies like AI and blockchain data analytics to revolutionize their operations. Over the course of three days, we will showcase real-world examples of AI-driven decision-making, IoT-enabled visibility, blockchain-enhanced transparency, and data analytics-driven optimization. Gain valuable insights into overcoming challenges such as change management and talent acquisition, while exploring the opportunities presented by this digital revolution. Discover how to reshape supply chain operations, optimize efficiency, and drive innovation in the ever-evolving digital era

In today's globalized world, sustainability, brand responsibility, and transparency in supply chains have become critical components of corporate strategy, and customer satisfaction. Brand transparency is no longer a choice but a necessity for businesses that want to gain and maintain their customers’ trust. As consumers become more conscious of the environmental and social impact of the products they purchase, how are leaders standing out from the crowd and giving their customers a reason to choose them over their competitors. This track explores the multifaceted journey towards achieving these objectives, shedding light on the interconnectedness of sustainable practices, ethical brand responsibility, and the importance of transparency within supply chains.