“AI is a Journey that Takes Time” Leading in CX
Latest Article - CX
Walking the line between moving quickly and doing things right is essential when integrating technologies such as AI into your organization.
Customer Experience Starts (and Ends) with Humans
Latest Article - CX
At the 2025 CX Innovation Summit, leaders showed that while AI drives progress, empathy and trust make customer experience truly human.
Empathy-Driven Leadership in the Age of AI: Building Trust and Navigating Change
Latest Article - AI
AI: Innovating with Governance, Building for the Future
FOMO vs FOMU: The Balance Between Missing Out and Messing Up
Latest Article - AI
Walking the line between moving quickly and doing things right is essential when integrating technologies such as AI into your organization.
Making the Enterprise Edge Work for You: Designing, Securing, and Scaling for the Industrial Future
Latest Article - Manufacturing
Making the enterprise edge work for you - designing, securing, and scaling for the industrial future
Operations
Podcast
The future of virtual interactions
Strategy for Breakfast: 30 months on from the beginning of the pandemic, we’re still trying to manoeuvre our way through the hybrid ways of working.
15 minute
Operations
Podcast
Why sustainability matters: Sir Tim Smit, Jamie Laing and Tessa Wernink at Bristol’s Blue Earth Summit
Strategy for Breakfast: When it comes to sustainability, business leaders know there is only one solution – to do more.
15 minute
Marketing
Podcast
Advice from VICE: How to harness your brand’s power
Strategy for Breakfast: Now more than ever, the ability to move from insight to foresight is the key technology in a brand’s arsenal...
19 minute
IT
Article
The Overnight Switch to Remote Work
The New Normal: IT Edition
IT
Article
2023 and beyond: What’s next for digital tech?
Successful innovation in the digital space is about bridging the gap between what worked in the past and what’s needed moving forward.
CX
Article
Personalization and Privacy- Can They Live Harmoniously Together?
IT
Article
Friend or Foe:The Truth Behind Deepfakes in Business
Read about the alarming usage of Deepfake technology for cybercrime, becoming a huge security risk for organizations of all sizes.
HR
Article
Stop the Bleeding:How Do We Keep Nurses?
IT
Article
Chatbots – What is the Future?
Chatbots purpose is to engage with customers or users in a natural way by providing a more social experience, but what is the future?