“AI is a Journey that Takes Time” Leading in CX
Latest Article - CX
Walking the line between moving quickly and doing things right is essential when integrating technologies such as AI into your organization.
Customer Experience Starts (and Ends) with Humans
Latest Article - CX
At the 2025 CX Innovation Summit, leaders showed that while AI drives progress, empathy and trust make customer experience truly human.
Empathy-Driven Leadership in the Age of AI: Building Trust and Navigating Change
Latest Article - AI
AI: Innovating with Governance, Building for the Future
FOMO vs FOMU: The Balance Between Missing Out and Messing Up
Latest Article - AI
Walking the line between moving quickly and doing things right is essential when integrating technologies such as AI into your organization.
Making the Enterprise Edge Work for You: Designing, Securing, and Scaling for the Industrial Future
Latest Article - Manufacturing
Making the enterprise edge work for you - designing, securing, and scaling for the industrial future
Marketing
Article
How to choose the right B2B event experience to drive pipeline
We help you to unpick which event experience is right for you based on your objectives and desired outcomes.
7 minute read
Supply Chain
Podcast
Supply Chain spotlight: Strategies for improved visibility
Paul Moxon, SVP Data Architecture and Chief Evangelist at Denodo, discusses how companies can protect their supply chains and get greater visibility.
20 minutes
Marketing
Article
Mastering pipeline marketing: A comprehensive guide
A comprehensive guide to mastering pipeline marketing. From sales and marketing alignment through to attribution modeling.
25 minute read
General
Article
Who we are & who we want to be: A journey in procurement leadership
Discover why according to Jonathan Wharfe, technology and data are enablers, but people remain the heart of procurement.
6 minute read
Retail
Article
Bridging the generation gap in Retail
Read insights from Sharalyn Orr of Estée Lauder, interviewed at a recent GDS Group Retail Summit.
4 minute read
CX
Podcast
The CXO’s playbook
Join us as we learn from Todd Unger, the CXO for the American Medical Association, about what the CXO role really entails.
20 minutes
Marketing
Article
Dollars & scents: What is sensory marketing?
With so many customers set to jump in the car to visit your stores, how do you give them a reason to keep coming back?
5 minute read
CX
Article
Unleashing the power of customer engagement for future growth
Delve into the key takeaways that have emerged from our recent Next Generation Europe Digital Summit.
6 minute read
Cloud
Podcast
Cloud-onomics: How to future-proof your cloud strategy with FinOps
Learn from Paxton Lamons, an experienced executive leader in Saas Product Development, as he shares his top tips to align finance, operations, and IT.
17 minutes