IT
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Women in Leadership & Technology
What are the main challenges for female leaders?
Marketing
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How to Improve Customer Experience with AI-Enabled Sentiment Analysis
AI-enabled sentiment analysis is a powerful means of bolstering our customer experience potential, but how do we action it?
CX
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From Insights to Innovation: Creating a Single View of the Customer
How can you offer your customers a truly personal experience, respect their safety and security concerns, while understanding their needs and habits?
HR
Article
How to Leverage Data & Analytics to Enhance HR
An effective Human Resources division will serve as the first and last line of defense against Covid-19 both in the workplace and surrounding it.
CX
Article
Hybrid Journeys: Removing Friction for a Seamless Customer Experience
Bridging the online and offline customer journeys
IT
Article
Cryptocurrency – What is it & Why Should I Care?
A look at cryptocurrency from what it is to why leaders should have it on their radar for the future consumer.
Health & Safety
Article
How Does Communications Software Improve the Mental Health of Remote Workers?
Communications software sits at the backbone of every effective health & safety strategy and its implementation will be critical to drive positive inf
CX
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7 Leaders on Customer Journey and CX Transformation in 2022
The customer journey has never been more difficult to plan for, with this in mind, should we adjust our attitudes in 2022?
Marketing
Article
The Digital Customer Experience and the Impact of Content
There are two defining truths in marketing today. First, content is the great leveler in helping to define your brand and tone, and second, providing