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Article

How life sciences can listen to customers: And the powerful rewards that follow!

Learn how in a patient-centric environment, deep listening leads to effective tactics that match customer needs.
Kelley Iuele
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CX
Article

X marks the spot: Putting the ‘X’ in CXO

Todd Unger of the American Medical Association shares insights on the intersection of market, product, commerce, and service.
Colin Cosell
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Manufacturing
Article

Accelerating industry 4.0: Unveiling the power of AI in manufacturing

Discover what AI truly means for the manufacturing sector as explored by Arun Kumar Bhaskara-Baba at the recent GDS Group Manufacturing Summit.
Sarah Tijou
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Technology
Podcast

Why hyperautomation is the key to business success

GDS Group speak with David Shannon, Head of Hyperautomation at SAS, a leader in business analytics software.
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CX
Article

How to Create Commercial Transformation Via Culture Change

Discover how to nurture talent to maximise their potential and the related impact that can have on the customer, a topic explored by Tracie Gildea.
Jade Gamlin
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CX
Article

Omnichannel Utopia: Learnings from Intersport’s CX Journey

Read the insights of Bartlomiej Behnke, VP Board of the Directors & CMO at Intersport ISI regarding the enhancement of the omnichannel CX in retail.
Julia Belle
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IT
Article

Five Steps to Building a Resilient Enterprise: The Broadcom Perspective

We look at five steps for organizations to take to build more resilience as highlighted by Nicole Fagen, Director of AIOps and Automation at Broadcom.
Jade Gamlin
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Healthcare
Podcast

From crisis to care: How innovative solutions are supporting nurses need

GDS Group speak with Tammy Purcell, Clinical Nurse Executive at Elsevier.
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CX
Article

Delivering Lasting and Engaging Customer Experiences

Discover how businesses are revolutionizing CX to boost retention and revenue growth in 2023.
Verena Fiebelmann
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