Welcome to Strategy for Breakfast! The podcast about real business challenges based on real business conversations! In this Christmas special, we unwrap the dynamic realm of retail and omnichannel strategies, just in time for the holiday shopping rush.

Joining us for this episode is Loek Berendsen, Founder and CEO of Bold Rethink, a Netherlands-based retail strategy agency. And according to Loek, ‘Omnichannel paves the way for innovative shopping experiences, seamless delivery, and exceptional customer service, turning your customers into true heroes!’

We explore this further, especially in the festive context. Let us know what you think of this episode at podcast@gdsgroup.com.

Discussion points

What shifts characterise the evolving retail landscape today?
What elements define the perfect customer journey this Christmas?
How does omnichannel revolutionise shopping, delivery, and service experiences?

Get in touch

Connect with Loek Berendsen
Connect with Sarah Tijou
Or email podcast@gdsgroup.com

Resources mentioned in this episode

GDS Group – Meet the Boss roundtables
GDS Group – Summits

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group