On 25 – 27 November 2019, a host of senior financial services decision-makers and business leaders from across Europe will gather at the lovely Grand Hotel Huis ter Duin, Noordwijk in The Netherlands for our European NG Financial Services Technology Summit, to discuss the most pressing challenges – and opportunities – in Europe’s fast-moving financial services sector.

The summit will look at a number of key themes, including understanding emerging technology, leveraging Data, ML & AI, overcoming legacy barriers & FinTechs, BigTechs & GAFA.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Past Attendees

At previous events we've helped executives from some the world's most significant firms - as well as the most forward-thinking - to address their project challenges.
Image of Nick Ogden
Nick Ogden
Image of Stefan Brey
Stefan Brey
Director Operation & Global Sanction Operations
Deutsche Bank
Image of Stephan Paschedag
Stephan Paschedag
Global Head Automation & Tooling - Integration & Design
Image of Patrick Maes
Logo of Credit Suisse
Patrick Maes
MD CTO Strategy & Architecture
Credit Suisse
Image of Jason Scott-Taggart
Jason Scott-Taggart
Head of Business Technology Support
Image of Naresh Vyas
Naresh Vyas
Head of Solutions
Royal Bank of Scotland
Image of Brendan Ellis
Brendan Ellis
Head of Data
Shawbrook Bank
Image of Rory Alsop
Rory Alsop
Head of Technology & Cyber Security Risk
Image of Stephan Chraibi
Stephan Chraibi
Director IT Strategy & Architecture
Image of Fabrizio Lugli
Fabrizio Lugli
Head of Technical Architecture
Montepaschi Group
Image of Ryszard Dyszkiewicz
Ryszard Dyszkiewicz
Head of Group IT
Vienna Insurance Group
Image of Marco Bosma
Marco Bosma
SVP Fintech and Innovation

6 Challenges in Financial Services

Our summit is focused on solving your strategic challenges
  • Identifying which emerging technologies have the capacity to transform the sector & understanding how to implement them
  • Leveraging Data, ML & AI to streamline business process & improve customer satisfaction through hyper-personalisation
  • Learning to manage the evolving regulatory landscape & continue to comply without detracting from your business transformation
  • Overcoming legacy barriers - when to upgrade, refresh or repurpose systems & how to drive an innovation culture throughout the whole business
  • Capitalising on new ways of working in line with Open Banking & PSD2 & establishing new, untraditional revenue streams
  • Determining how new players (FinTech’s, Bigtech’s & GAFA) are disrupting & learning how/when to work with them
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Summit Schedule

3 Days - 3 Summit Themes - 5 Workshops
Day 1
Day 2
Day 3
Monday November 25, 2019
Summit registration
1:00pm - 6:00pm
Solution provider briefing
2:00pm - 2:30pm
Welcome remarks and delegate briefing
2:30pm - 2:45pm
Panel Discussion
2:45pm - 3:30pm
Changing the mindset for tomorrow

Businesses are adopting technology, they believe technology will fix the problem, but it is only some of the effort. The remainder of the effort needs to be around culture, changing business process & people.

– Identifying new ways of working to support the new workforce
– How do you change the culture to encourage innovation in everyone?

3:30pm - 3:50pm
Title TBC

Details To Follow.

3:50pm - 5:00pm
Legacy Tech: What is the true cost?

Traditional banks are long term sufferers of legacy technology. There is incredible potential in some legacy, however, how to identify what to update & what to replace?
– Evaluating which strategy is best
– Retain (do nothing)
– Retire (drop)
– Re-host (lift and shift)
– Repurchase (shop and drop)
– Re-platform (lift and shape)
– What are the applications you should put in cloud & what benefits are you looking for?
– How do you minimise the risk involved?

3:50pm - 5:00pm
Emerging Tech: What, where, why?

Emerging technologies are a minefield. How do you identify and evaluate those worth investing in to assist in digital transformation, especially to make banking transparent?
– AI
– Voice
– Predictive Analytics

3:50pm - 5:00pm
Placing data at the heart of the business

Data is one the most valuable assets you can have, however it’s not the data itself that matters. It’s what you do with it.
– Identifying the challenges in moving to a data-driven organisation, including customer concerns around data privacy
– How do you optimise your legacy systems to provide the agility to deal with the complexity of more data?
– How do you build a scalable environment for all the data?
– How do you use big data to understand your client & provide value-added services?

3:50pm - 5:00pm
Banking in the future

A new generation is entering the market & with them comes a different way of thinking, acting & a new set of requirements.
– How will we bank in the future?
– Voice
– VR
– Biometrics
– What is in store for the branch of the future?
– Will there be a requirement for traditional banks in the future?
– How can we differentiate to stay competitive?
– With the rise in primary, secondary & tertiary accounts, what impact will ‘shoebox’ banking have?

3:50pm - 5:00pm
Diversity & Inclusion: The top enabler for unlocking value

Inclusion enables innovation – gaining, listening & understanding different views avoids “echo chamber”. How to build talented & diverse teams to drive business results?
– What does diversity & inclusion mean to you?
– How important is diversity and inclusion in financial services?
– Does an inclusive culture purely mean hiring more people from minority groups?
– What are you doing to ensure an unbiased, consistent hiring process?

Roundtable Feedback
5:00pm - 5:30pm
Networking Drinks
6:00pm - 7:00pm
Gala Dinner
7:00pm - 10:00pm
8:00pm - 8:30pm
Gala Dinner Keynote, Q&A
Tuesday November 26, 2019
7:00am - 7:50am
Welcome Remarks
7:50am - 8:00am
8:00am - 8:20am
Keynote Panel: What is next for Open Banking?

Open banking provides an opportunity for banks to offer a more expansive customer value proposition.

– Has Open Banking achieved the peak that we had speculated?
– How do you create an open banking platform & leverage open banking to create transparency & better propositions?
– How do you use APIs to distribute products in a non-traditional sense?
– How do you commercialise APIs?
– What is next for the Open Banking ecosystem?

8:20am - 8:50am
PSD2: Calm after the storm?

PSD2 has been live for a couple of months, what have been the major changes after this roll out?

– Is it simply a case of complying with the regulation or looking ahead to the opportunities this presents?
– Have customer preferences changed? How has customer loyalty been impacted?
– Who is responsible in guaranteeing everything is fully secure over the whole customer journey?

Oxford Style Debate and Live Polling
8:50am - 9:20am
GAFA vs. The Banks

Banks don’t only need to compete with the challenger & neobanks, GAFA is also eyeing up the financial sector. Tech giants spend billions on innovation & have engrained the fail fast mentality where banks have not.

– How will GAFA disrupt this space?
– What can banks learn from GAFA?
– Should banks compete or partner?
– Should these players be regulated?

9:20am - 10:00am
Beyond Banking

Consumers are expecting more than ever before. They want instant-gratification, speed & convenience. A one stop-shop where they can buy or access all the services. We need to look beyond the traditional product set & embed into customers ecosystems.

– Evaluating the benefits of marketplace banking
– Understanding customer empathy: What does a customer need to run their lives/business?
– How to find growth in revenue beyond traditional streams?

Coffee & Networking Break
10:00am - 10:20am
10:20am - 11:00am
The Aggregation of Banking

With open banking we have an opportunity to change the face of banking. There is a gap in the market for a platform which allows customers to view all their services in one place. No longer will a customer need to visit different platforms to view their entire financial horizon.

– How will data aggregation impact digital banking’s future?
– Aggregation of all services not only banking
– Can the bank be the aggregator?
– How will the SuperApp model disrupt the sector?

11:00am - 11:40am
The Journey to Digital Transformation

In this session Netinfo will discuss digital banking trends in 2019 and beyond. Understand what digital banking models are available, which are profitable & how to successfully implement a digital transformation strategy.

Panel Discussion
11:40am - 12:20pm
The competitor of today is the partner of tomorrow

Historically, banks have done everything themselves, offering all services to their customers. The rise in Fintechs pose a new opportunity for banks to partner with companies specialising in certain areas. To remain relevant, you need to provide the most appealing proposition.

– When do you partner & when do you build yourself?
– How can you replicate what the new players are bringing to the market?
– Is Fintech a competition or an opportunity?
– What defines a successful partnership between a fintech & bank?
– How do partners collaborate effectively with the bank & vice versa?

12:20pm - 12:50pm
Becoming top of wallet

With mobile wallets gaining more and more traction, it is increasingly important that you become the go-to choice. What applications and functionalities gain top of wallet awareness?

– How do you get your customer to interact with you through your app or portal?
– Can everyone expect to become top of wallet or do you need to find your niche outside of this?

Networking Lunch
12:50pm - 1:50pm
1:50pm - 2:40pm
Drill Down Roundtables

Legacy Tech: What is the true cost?

Emerging Tech: What, where, why?

Placing data at the heart of the business

Banking in the future

Diversity & Inclusion: The top enabler for unlocking value

Panel Discussion
2:40pm - 3:20pm
How do you move from a “money bank” to a “data bank”?

Data is commonly dubbed as “the new oil”, whether you agree with this statement or not, there is no denying that data is one of the most important enablers for your business.

– How do you identify & separate valuable & invaluable data?
– With the increasing amounts of data available, how do you create a scalable environment for all that data?
– Do we really need data to improve CX or simply to make more money?
– How do you use the data to provide a personalised service?
– How do you deal with this data in a safe, secure & compliant way?

3:20pm - 4:00pm
Unlocking the power of AI

AI has the potential to truly transform the financial sector & potentially cut costs by 20-25%, but how do we really unlock the power of AI?

– What does AI mean to you & your business?
– How do we fully utilise solutions that incorporate ML&BigData?
– How can AI improve fraud detection?

Panel Discussion
4:00pm - 4:40pm
Creating new relationships using cognitive technologies

As the world is changing and new generations are coming into the mix how do you ensure you are maintaining that relationship with the customer? When you lose the customer interaction, you downgrade yourself to a commodity. What role do you want to play in their ecosystem?

– Leveraging cognitive technologies to create new relationships with customers
– How to we begin using AI to deliver hyper-personalised offers to clients?

Coffee & Networking Break
4:40pm - 5:00pm
Oxford Style Debate and Live Polling
5:00pm - 5:40pm
Ensuring regulatory approval - who's responsibility?

With financial services being one of the most heavily regulated sectors it is important to understand the solutions you’re investing time & money into will be compliance approved, but where does this responsibility lie? Should the supplier ensure their product is compliant or is it down to the buyer to confirm it meets the necessary requirements?

Attendee downtime
5:40pm - 7:00pm
Networking drinks
7:00pm - 7:30pm
Gala dinner, silent auction, quiz/trivia
7:30pm - 10:00pm
Wednesday November 27, 2019
7:30 am - 8:20 am
Welcome Remarks
8:20 am - 8:30 am
8:30 am - 8:50 am
Blockchain: A bad rep

After cryptocurrency became mainstream last year, blockchain has been perceived in a negative light. Cryptocurrencies are volatile & unstable however blockchain has tremendous potential but not on its own.

– What is blockchain & what does it mean to you?
– Evaluating where & how blockchain can be implemented to remove friction & streamline systems
– How do we change the way blockchain is viewed?
– How has Facebooks launch of Libra affected the view of cryptocurrency?

Panel Discussion
8:50 am - 9:20 am
From cash to cashless, from card to cardless?

Sweden is expected to become the world first cashless society in 2023, however, many countries across the world are still cash-dependant. What are the pros & cons of moving to a cashless civilisation?

– What will a cashless world look like?
– What impact will this have on regulation & fraud?
– What threat could this pose to banks?
– How will this affect cross-border payments & exchange rates?
– What is the societal impact?
– With payment innovations, how long before we move from cashless to cardless?

9:20 am - 10:00 am
Drill Down Roundtables

Legacy Tech: What is the true cost?

Emerging Tech: What, where, why?

Placing data at the heart of the business

Banking in the future

Diversity & Inclusion: The top enabler for unlocking value

Coffee & Networking Break
10:00 am - 10:30 am
10:30 am - 11:10 am
Growth mentality: Embracing failure

Forget legacy technology, legacy mindset is a killer for banking innovation. Traditionally, bankers have avoided risk & failure, they want everything to be done properly. The growth mindset is to fail & to fail fast, however for this to work you need to create a safe environment. So, how do you make this fundamental shift in the way companies think?

11:10 am - 11:50 am
The Battle for Talent

In this competitive market it is more important than ever before to ensure you are the employer of choice, with most engineers/developers wanting to work at GAFA how do you differentiate yourself & create an appealing proposition to attract talent?

– Evaluating ways of attracting new talent
– Understanding when you should hire & when you should train
– How do you identify, develop & retain?
– How do you build channels for talent sourcing when there is much more demand than the supply meets?

Panel Discussion
11:50 am - 12:30 pm
Closing panel & wrap up: So, what's next…

As we contextualise everything, we have learnt over the last couple of days what will we take back to the business? How do we implement what we have learnt? What steps should we be taking moving forward?

Buffet lunch
12:30 pm - 1:30 pm

Summit Location

Grand Hotel Huis ter Duin, Noordwijk, The Netherlands

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Latest Case Study

Senior executives love our summits because of the unparalleled opportunity to meet people with ideas on how to move their key projects forward. But don’t just take our word for it…

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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