On 25 – 27 November 2019, a host of senior financial services decision-makers and business leaders from across Europe will gather at the lovely Grand Hotel Huis ter Duin, Noordwijk in The Netherlands for our European NG Financial Services Technology Summit, to discuss the most pressing challenges – and opportunities – in Europe’s fast-moving financial services sector.

The summit will look at a number of key themes, including understanding emerging technology, leveraging Data, ML & AI, overcoming legacy barriers & FinTechs, BigTechs & GAFA.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Orele Pluck
Logo of Bank of Montreal
Orele Pluck
CIO
Bank of Montreal
Image of Alfonso Ayuso
Logo of Banco de Sabadell
Alfonso Ayuso
Chief Innovation Officer
Banco de Sabadell
Image of Adam Preston
Logo of Santander
Adam Preston
Chief Data Officer CIB
Santander
Image of Rona Ruthen
Logo of Monzo Bank
Rona Ruthen
Customer Operations Director
Monzo Bank
Image of Hassan Waqar
Logo of MoneeMint
Hassan Waqar
Founder and Chief Executive Officer
MoneeMint
Image of Stephen White
Logo of Yorkshire Building Society
Stephen White
Group COO
Yorkshire Building Society
Image of Paul Clark
Logo of Tandem Bank
Paul Clark
CTO
Tandem Bank
Image of Gaye Soykök
Logo of Legal & General
Gaye Soykök
Head of Emerging Technology
Legal & General
Image of Dimitri Rodrigues
Logo of Ditto Bank
Dimitri Rodrigues
CIO/COO
Ditto Bank
Image of Mark Hetenyi
Logo of MKB Bank
Mark Hetenyi
Chief Digital, Retail & Strategy Officer
MKB Bank
Image of Linus Fugl
Logo of Danske Bank
Linus Fugl
SVP Head of Transaction Services | Customer Service Delivery
Danske Bank
Image of Prem Ipe
Logo of Fidor Bank
Prem Ipe
Head of Data Analytics
Fidor Bank

6 Challenges in Financial Services

Our summit is focused on solving your strategic challenges
  • Legacy is no excuse: overcoming tech and driving an innovation culture everywhere
  • Which emerging technologies are transformational, and how to implement them
  • Using data to improve our business and our customer experience
  • What is the future of banking?
  • How to change culture and mindset to unlock value across the enterprise
  • How to ensure regulation doesn't prevent you moving forward
Apply to attend

Summit Schedule

Day 1
Day 2
Day 3
Monday November 25, 2019
Summit registration
1:00pm - 6:00pm

Grab your name badge, say hello, activate the onsite app and prepare to leave the office behind for two-and-a-half days of networking, learning and intelligence gathering.

Solution provider briefing
2:00pm - 2:30pm
Welcome remarks and delegate briefing
2:30pm - 2:45pm

What? When? How? Where? Join our Master of Ceremonies for a brief welcome and orientation session, where we’ll explain your itinerary for the next few days.

Panel Discussion
2:45pm - 3:30pm
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Changing the mindset for tomorrow
headshot of Greg Dunn
Greg Dunn
VP Customer Experience Research - Royal Bank of Scotland
headshot of Mark Hetenyi
Mark Hetenyi
Chief Digital, Retail & Strategy Officer - MKB Bank
headshot of Jonathan Hotchkiss
Jonathan Hotchkiss
Head of Cloud Engineering - Shawbrook Bank
headshot of Duncan de Vries
Duncan de Vries
Head of Innovation Lab - NIBC Bank

Businesses are adopting technology, they believe technology will fix the problem, but it is only some of the effort. The remainder of the effort needs to be around culture, changing business process & people.

– Identifying new ways of working to support the new workforce
– How do you change the culture to encourage innovation in everyone?

Interview
3:30pm - 3:50pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
headshot of Orele Pluck
Orele Pluck
CIO - Bank of Montreal
Roundtable Track 1
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Legacy is no excuse: overcoming tech and driving an innovation culture everywhere
headshot of Stephen White
Stephen White
Group COO - Yorkshire Building Society

Traditional banks are long term sufferers of legacy technology. There is incredible potential in some legacy, however, how to identify what to update & what to replace?
– Evaluating which strategy is best
+ Retain (do nothing)
+ Retire (drop)
+ Re-host (lift and shift)
+ Repurchase (shop and drop)
+ Re-platform (lift and shape)
– What are the applications you should put in cloud & what benefits are you looking for?
– How do you minimise the risk involved?

Roundtable Track 2
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Which emerging technologies are transformational, and how to implement them
headshot of Thomas Stadje
Thomas Stadje
VP Big Data & Advanced Analytics - Commerzbank

Emerging technologies are a minefield. How do you identify and evaluate those worth investing in to assist in digital transformation, especially to make banking transparent?
– AI
– DLT
– Voice
– Predictive Analytics
– AR/VR

Roundtable Track 3
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Using data to improve our business and our customer experience
headshot of Adam Preston
Adam Preston
Chief Data Officer CIB - Santander

Data is one the most valuable assets you can have, however it’s not the data itself that matters. It’s what you do with it.
– Identifying the challenges in moving to a data-driven organisation, including customer concerns around data privacy
– How do you optimise your legacy systems to provide the agility to deal with the complexity of more data?
– How do you build a scalable environment for all the data?
– How do you use big data to understand your client & provide value-added services?

Roundtable Track 4
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
What is the future of banking?
headshot of Rona Ruthen
Rona Ruthen
Customer Operations Director - Monzo Bank

A new generation is entering the market & with them comes a different way of thinking, acting & a new set of requirements.
– How will we bank in the future?
+ Voice
+ VR
+ Biometrics
– What is in store for the branch of the future?
– Will there be a requirement for traditional banks in the future?
– How can we differentiate to stay competitive?
– With the rise in primary, secondary & tertiary accounts, what impact will ‘shoebox’ banking have?

Roundtable Track 5
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
How to change culture and mindset to unlock value across the enterprise

Culture is often thought of as a system of values, beliefs and behaviours that influence how work gets done – with many changes in recent years how to we encourage our workforce to adapt to change?
– What are the main cultural challenges in your organisation?
– What lessons can we learn from the new players, GAFA, FinTechs, to improve organisational culture?
– How can you encourage change from the top down?
– How will changing the culture & mindset of the company improve customer experience?

 

Networking drinks
6:00pm - 7:00pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner
7:00pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our night’s dinner and entertainment. Details to follow.

Keynote
8:00pm - 8:30pm
Our Keynote speaker will be addressing the entirety of Summit attendees during our Gala Dinner. They will be going beyond the 'brand story' and sharing their experience and the real truths of tackling a challenge that is shaping the industry.
Gala dinner keynote: A Bank Built for Open Banking - Evolving and Challenging in a New Era of Banking
headshot of Paul Clark
Paul Clark
CTO - Tandem Bank

– The opportunities presented by Open Banking
– AI and Data-driven banking services
– Transforming personal banking

Tuesday November 26, 2019
Breakfast
7:00am - 7:50am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome remarks
7:50am - 8:00am
Panel Discussion
8:00am - 8:20am
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Keynote panel: What is next for open banking?
headshot of Hassan Waqar
Hassan Waqar
Founder and Chief Executive Officer - MoneeMint
headshot of Laurent Herbillon
Laurent Herbillon
Director Open Innovation & Startup Cooperation - BNP Paribas
headshot of Nino Ocampo
Nino Ocampo
Global Head of Open Banking & Customer Preferences - HSBC

Open banking provides an opportunity for banks to offer a more expansive customer value proposition.

– Has Open Banking achieved the peak that we had speculated?
– How do you create an open banking platform & leverage open banking to create transparency & better propositions?
– How do you use APIs to distribute products in a non-traditional sense?
– How do you commercialise APIs?
– What is next for the Open Banking ecosystem?

Keynote
8:20am - 8:50am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
PSD2: Calm after the storm?

PSD2 has been live for a couple of months, what have been the major changes after this roll out?

– Is it simply a case of complying with the regulation or looking ahead to the opportunities this presents?
– Have customer preferences changed? How has customer loyalty been impacted?
– Who is responsible in guaranteeing everything is fully secure over the whole customer journey?

Oxford Style Debate and Live Polling
8:50am - 9:20am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
GAFA vs. The Banks: Is GAFA the future of finance?
No
headshot of Alfonso Ayuso
Alfonso Ayuso
Chief Innovation Officer - Banco de Sabadell

Banks don’t only need to compete with the challenger & neobanks, GAFA is also eyeing up the financial sector. Tech giants spend billions on innovation & have engrained the fail fast mentality where banks have not.

– How will GAFA disrupt this space?
– What can banks learn from GAFA?
– Should banks compete or partner?
– Should these players be regulated?

Keynote
9:20am - 10:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Beyond banking
headshot of Chris Crespo
Chris Crespo
Executive Adviser and Head of Digital Direction - Nordea Bank

Consumers are expecting more than ever before. They want instant-gratification, speed & convenience. A one stop-shop where they can buy or access all the services. We need to look beyond the traditional product set & embed into customers ecosystems.

– Evaluating the benefits of marketplace banking
– Understanding customer empathy: What does a customer need to run their lives/business?
– How to find growth in revenue beyond traditional streams?

Coffee & networking break
10:00am - 10:20am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Workshop
10:20am - 11:00am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
The aggregation of banking
headshot of Olivier Guillaumond
Olivier Guillaumond
Global Head of Fintechs - ING

With open banking we have an opportunity to change the face of banking. There is a gap in the market for a platform which allows customers to view all their services in one place. No longer will a customer need to visit different platforms to view their entire financial horizon.

– How will data aggregation impact digital banking’s future?
– Aggregation of all services not only banking
– Can the bank be the aggregator?
– How will the SuperApp model disrupt the sector?

Workshop
11:00am - 11:40am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Embrace the change
headshot of Harris Marcou
Harris Marcou
Business Development Manager - Netinfo

It is evident that the industry has been going through a unprecedented change, digital is everywhere & digital is the future, but how do you choose the right digital model for your digital future?

– What are the different models available?
– What are the unique identifiers of each model?
– Do these models look beyond traditional revenue streams?
– How do you successfully implement a new digital strategy?
– How will these models affect your bottom line?

Panel Discussion
11:40am - 12:20pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
The competitor of today is the partner of tomorrow
headshot of Gonçalo Santos
Gonçalo Santos
Head of Digital Platforms - Banco BNI Europa
headshot of Laurent Marochini
Laurent Marochini
Head of Innovation - Societe Generale
headshot of Floris van Ommeren
Floris van Ommeren
Director Strategic Partnerships & Value Creation - ABN AMRO
headshot of Diego Calascibetta
Diego Calascibetta
Director Strategic Digital Partnerships - Banco Santander

Historically, banks have done everything themselves, offering all services to their customers. The rise in Fintechs pose a new opportunity for banks to partner with companies specialising in certain areas. To remain relevant, you need to provide the most appealing proposition.

– When do you partner & when do you build yourself?
– How can you replicate what the new players are bringing to the market?
– Is Fintech a competition or an opportunity?
– What defines a successful partnership between a fintech & bank?
– How do partners collaborate effectively with the bank & vice versa?

Keynote
12:20pm - 12:50pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Becoming top of wallet

With mobile wallets gaining more and more traction, it is increasingly important that you become the go-to choice. What applications and functionalities gain top of wallet awareness?

– How do you get your customer to interact with you through your app or portal?
– Can everyone expect to become top of wallet or do you need to find your niche outside of this?

Networking lunch
12:50pm - 1:50pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch, and prepare to meet the afternoon head-on.

Roundtable
Session 2 - Discovery
1:50pm - 2:40pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill down roundtables
  1. Legacy is no excuse: overcoming tech and driving an innovation culture everywhere
  2. Which emerging technologies are transformational, and how to implement them
  3. Using data to improve our business and our customer experience
  4. What is the future of banking
  5. How to change culture and mindset to unlock value across the enterprise
Panel Discussion
2:40pm - 3:20pm
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
How do you move from a “money bank” to a “data bank”?
headshot of Prem Ipe
Prem Ipe
Head of Data Analytics - Fidor Bank
headshot of Dimitri Rodrigues
Dimitri Rodrigues
CIO/COO - Ditto Bank

Data is commonly dubbed as “the new oil”, whether you agree with this statement or not, there is no denying that data is one of the most important enablers for your business.

– How do you identify & separate valuable & invaluable data?
– With the increasing amounts of data available, how do you create a scalable environment for all that data?
– Do we really need data to improve CX or simply to make more money?
– How do you use the data to provide a personalised service?
– How do you deal with this data in a safe, secure & compliant way?

Workshop
3:20pm - 4:00pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Unlocking the power of AI
headshot of Rahul Mundke
Rahul Mundke
VP Technology - Bank of America

AI has the potential to truly transform the financial sector & potentially cut costs by 20-25%, but how do we really unlock the power of AI?

– What does AI mean to you & your business?
– How do we fully utilise solutions that incorporate ML&BigData?
– How can AI improve fraud detection?

Workshop
4:00pm - 4:40pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Creating new relationships using cognitive technologies

As the world is changing and new generations are coming into the mix how do you ensure you are maintaining that relationship with the customer? When you lose the customer interaction, you downgrade yourself to a commodity. What role do you want to play in their ecosystem?

– Leveraging cognitive technologies to create new relationships with customers
– How do we begin using AI to deliver hyper-personalised offers to clients?

Attendee downtime
5:40pm - 7:00pm

Time for a well-deserved break in your busy schedules.

Dinner, drinks & entertainment
7:00pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our second night’s dinner and entertainment. Details to follow.

Wednesday November 27, 2019
Breakfast
7:30 am - 8:20 am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome remarks
8:20 am - 8:30 am
Keynote
8:30 am - 8:50 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Blockchain: A bad rep
headshot of Gaye Soykök
Gaye Soykök
Head of Emerging Technology - Legal & General

After cryptocurrency became mainstream, blockchain has been perceived in a negative light. Cryptocurrencies are volatile & unstable however blockchain has tremendous potential but not on its own.

– What is blockchain & what does it mean to you?
– Evaluating where & how blockchain can be implemented to remove friction & streamline systems
– How do we change the way blockchain is viewed?
– How has Facebooks launch of Libra affected the view of cryptocurrency?

Panel Discussion
8:50 am - 9:20 am
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
From cash to cashless, from card to cardless?
headshot of Linus Fugl
Linus Fugl
SVP Head of Transaction Services | Customer Service Delivery - Danske Bank
headshot of Mikko Knuuttila
Mikko Knuuttila
Director, International Retail Online Banking - Raiffeisen Bank
headshot of Krista Korelin
Krista Korelin
Director, Digital Retail Banking - OP Financial Group

Sweden is expected to become the world first cashless society in 2023, however, many countries across the world are still cash-dependant. What are the pros & cons of moving to a cashless civilisation?

– What will a cashless world look like?
– What impact will this have on regulation & fraud?
– What threat could this pose to banks?
– How will this affect cross-border payments & exchange rates?
– What is the societal impact?
– With payment innovations, how long before we move from cashless to cardless?

Roundtable
Session 3 - Outcomes
9:20 am - 10:00 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill down roundtables
  1. Legacy is no excuse: overcoming tech and driving an innovation culture everywhere
  2. Which emerging technologies are transformational, and how to implement them
  3. Using data to improve our business and our customer experience
  4. What is the future of banking?
  5. How to change culture and mindset to unlock value across the enterprise
Coffee & networking break
10:00 am - 10:30 am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Workshop
10:30 am - 11:10 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Growth mentality: Embracing failure
headshot of Robert Jenkins
Robert Jenkins
Head of Digital - Operations - Co-Operative Bank

Forget legacy technology, legacy mindset is a killer for banking innovation. Traditionally, bankers have avoided risk & failure, they want everything to be done properly. The growth mindset is to fail & to fail fast, however for this to work you need to create a safe environment. So, how do you make this fundamental shift in the way companies think?

Workshop
11:10 am - 11:50 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
The battle for talent

In this competitive market it is more important than ever before to ensure you are the employer of choice, with most engineers/developers wanting to work at GAFA how do you differentiate yourself & create an appealing proposition to attract talent?

– Evaluating ways of attracting new talent
– Understanding when you should hire & when you should train
– How do you identify, develop & retain?
– How do you build channels for talent sourcing when there is much more demand than the supply meets?

Panel Discussion
11:50 am - 12:30 pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Closing panel & wrap up: So, what's next…

As we contextualise everything we have learnt over the last couple of days what will we take back to the business? How do we implement what we have learnt? What steps should we be taking moving forward?

Buffet lunch
12:30 pm - 1:30 pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch for your journey home.

Summit Location

Grand Hotel Huis ter Duin, Noordwijk, The Netherlands

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

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GDS Summits host experts to help experts. Our speakers are leading FinTech executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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