From 4-6 May 2020, the European edition of our CIO Insight Summit brought together senior IT decision-makers and business leaders from across the continent at the wonderful Royal Turnberry Hotel in Ayrshire, Scotland, to share their views on how to tackle the biggest challenges in tech today.

The summit program focused on key themes such as: innovation and digitalisation: separating from the pack; the CIO forecast: emerging technologies and trends to integrate into your strategy; and infrastructure and operations: the mix of strategic, tactical and organisational challenges in 2020.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
Apply to attend

Past Attendees

At previous events we've helped executives from some the world's most significant firms - as well as the most forward-thinking - to address their project challenges.
Image of Paul Moulton
Logo of CostCo
Paul Moulton
CIO
CostCo
Image of Justin Kershaw
Logo of Cargill
Justin Kershaw
CIO
Cargill
Image of Jayne Lerman
Logo of Mastercard
Jayne Lerman
EVP
Mastercard
Image of Kerry O'Donnell
Logo of Estée Lauder Companies
Kerry O'Donnell
Executive Director
Estée Lauder Companies
Image of Alyce Reopelle
Logo of Citi
Alyce Reopelle
SVP PMO Leader & Chief of Staff
Citi
Image of David Nuss
Logo of Cresa
David Nuss
CIO
Cresa
Image of Ashok Kumar
Logo of Verizon
Ashok Kumar
Former CTO
Verizon
Image of Sumit Anand
Logo of At Home Group
Sumit Anand
Chief Strategy Officer and CIO
At Home Group
Image of Endre Walls
Logo of Customers Bank
Endre Walls
CISO
Customers Bank
Image of Nabil Malouli
Logo of DHL
Nabil Malouli
SVP
DHL
Image of David Whipple
Logo of Apple Leisure Group
David Whipple
CISO
Apple Leisure Group

6 Challenges in IT

Our summit is focused on solving your strategic challenges
  • Cognitive Computing – exploring AI and ML use cases to solve business problems, not upgrade business processes.
  • Security & Risk – the realities of increased malicious and regulatory security concerns.
  • Digital Transformation – breaking down what digital transformation means to your organization, employees, and customers.
  • The Future of Work People and Culture – focusing on emotional intelligence and company culture to drive diversity, address the skill gap, and improve employee retention.
  • Legacy cultures and systems– how technology is changing the way we lead, collaborate with, and inspire our workforce.
  • Innovation, implementation, and integration – the headaches associated with implementing scaled change, strategies for assessing the impact of emerging technologies, and looking at potential use cases and industry standards for new technologies.
Apply to attend

Past Summit Schedule

Day 1
Day 2
Day 3
Monday May 4, 2020
Summit registration
1:00pm - 6:00pm

Join us at 1.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day Summit experience.

Welcome remarks and delegate briefing
2:30pm - 2:45pm

Our Master of Ceremonies will kick off the Summit with a welcome brief and orientation session, giving you all the information you need to maximize your Summit experience.

Panel Discussion
2:45pm - 3:30pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Building Partnerships Across the Business

A panel exploring the nuances of CXO relationships, how best to interact with your fellow C-Level execs as people, and leverage new technologies/data to align decision making with business expectations.

Interview
3:30pm - 3:50pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
It’s a Bandwidth Issue: Human Capital and The Future of Work

From homegrown applications that weren’t built to be cloud-ready, to compliance in the face of tighter regulations, many organizations are struggling to get the most out of their teams. Learn how you can maximize creativity and efficiency without losing technical competence.

Keynote
3:50pm - 4:20pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Why Employee Experience Should Be the CIO’s Top Priority
When asked what their top priority initiatives are, CIO’s typically say something about customer experience with a direct reference to the nebulous yet ubiquitous “digital transformation”. This has been the response for a few years, but change is on the horizon. This year, for the first time ever, employee experience made its way to the top 3 according to CIO.com.
In this session, we will de-code what employee experience is, how you measure it and most importantly how you improve it. We will explore how the convergence of Business Process Management, IT Service Management, Enterprise Service Management, and how low-code will play a leading role in making work flow for employees across the enterprise.
Roundtable Track 1
Session 1 - Challenges
4:20pm - 5:30pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Cognitive Computing
  1. Exploring and understanding AI/ML use cases.
  2. Driving innovation by implementing ML to solve business problems, not upgrade business processes.
  3. Building AI capabilities in your organization and understanding your data verticals.
Roundtable Track 2
Session 1 - Challenges
4:20pm - 5:30pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Security & Risk
  1. Exploring the realities of increased malicious and regulatory security concerns.
  2. Defining responsibility and aligning culture with technology to bolster security within your organization.
  3. Understanding your “digital twin” and how to secure them – what is it, where does it live, and how do we protect it?
Roundtable Track 3
Session 1 - Challenges
4:20pm - 5:30pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Digital Transformation
  1. Breaking down what digital transformation actually means to your organization, employees, and customers.
  2. Tackling the concern that we are looking at digital from a technology lens and not a business lens.
  3. Questioning where we are getting our inspiration from and analyzing the liquid expectations of the market.
Roundtable Track 4
Session 1 - Challenges
4:20pm - 5:30pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
The Future of Work, People, and Culture
  1. Focusing on emotional intelligence and company culture to drive diversity, address the skill gap, and improve employee retention.
  2. Striving to understand the intersection of emerging technologies and our current workforce as business demands accelerate.
  3. Exploring where we can invest in opportunities to collaborate better.
Roundtable Track 5
Session 1 - Challenges
4:20pm - 5:30pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Legacy Cultures and Systems
  1. How technology is changing the way we lead, collaborate with, and inspire our workforce.
  2. Tackling the horizontal and vertical management challenges of legacy culture in your organization.
  3. Understanding your responsibilities to when it comes to transitioning from legacy systems.
Roundtable Track 6
Session 1 - Challenges
4:20pm - 5:30pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Innovation, Implementation, and Integration
  1.  Integration headaches and developing strategies to implement scaled change.
  2. Cloud implementation strategies and the impact of emerging technologies on cloud systems.
  3. The cultural challenges associated with innovation in IT.
Networking Drinks
5:30pm - 7:00pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala Dinner
7:00pm - 10:00pm

Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

Tuesday May 5, 2020
Breakfast
7:00am - 7:50am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
7:50am - 8:00am

Our Master of Ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Digital Transformation and the Human Experience.

The pressure is on to digitize all areas of business, but what does this actually entail and is it always right for our customers?

  1. Breaking down our understanding of digital and going back to the basics of what it means to digitally transform our businesses
  2. Is digital transformation the right decisions, does it always make your customers life easier?
  3. Economies of speed vs scale, is move fast and break stuff played out? Is move slow and fix things more effective given the current regulatory landscape?
Keynote
8:30am - 9:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Modernization of Your IT Organization: Continual Learning & Career Road-mapping as Accelerants

To integrate the efforts of upskilling, reskilling and pre-skilling tech talent pool, organizations are instilling continual learning as an accelerant to modernize their technology stack. Learn how organizations are overcoming the challenges of enabling talent around the globe, the proven tips to optimize your learning programs and the defining factors for success.

  • Learn the strategies for optimizing your talent
  • Identify how to successfully measure your learning effectiveness
  • Learn key strategies to upskill, reskill or pre-skill your talent based on needs
  • Learn about key factors in the global job market
  • Obtain strategies for your organization’s future successes.
Keynote
9:00am - 9:30am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Leading in a Changing Environment

Technology is changing how we understand culture and collaboration. As a new generation establish themselves in the workforce, how do we utilize emerging technologies to invigorate talent?

  • Developing your leadership style with authenticity and compassion to promote and see returns on a diverse team – a guide to culture hacking with empathy and compassion.
  • Millennials as consumers, millennials as employees, how applying lessons learned from one to the other can benefit business and retain talent.
Oxford Style Debate and Live Polling
9:30am - 10:00am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Innovation: Driven by or for IT?

Should innovation be embedded in the technology department or be the responsibility of a separate business unit?

Coffee & Networking Break
10:00am - 10:15am

Take a break and refuel whilst networking and socializing with your peers.

Workshop
10:15am - 10:55am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Transforming Agility & Security in a Cloud World

The cloud and mobility are powerful enablers of digital transformation, but many IT organizations are grappling with legacy architectures and processes that haven’t evolved in over 30 years. When apps lived in the data center, it made sense to invest in building a ‘hub-and-spoke’ network and to protect that network by employing a ‘castle-and-moat’ security model. But agility demands from both internal and external stakeholders in the new world of SaaS, cloud and mobility requires organizations to evolve their network and security architectures. In this session, senior IT leaders will explore real-world scenarios and best practices for successfully navigating the journey to the cloud.

Workshop
11:00am - 11:40am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Building Multi-Cloud and Hybrid Location Applications

Dito will present their approach to building unified applications that span on-premise and cloud or multi-cloud deployments. There will be an architectural design discussion and demonstration of a working system using the Dito approach.

Panel Discussion
11:45pm - 12:25pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
20,000 Leagues Under The Data Lake.

Even with use cases what’s stopping you from building AI capability in your organization?

  • Transitioning to a data-driven business model with data-driven PRD’s (product requirement documents) – implementing IA (information architecture) to collect, organize, analyze, and infuse data into AI capability.
  • Looking at data gravity, data governance, and ML as an opportunity to hack your company culture – a discussion on the strategy of building AI capability.
  • Using cross-functional teams to build a culture of innovation in IT and the wider organization.
Keynote
12:30pm - 1:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
The Age of Digital Entanglement: How Six Technologies Will Alter IT Forever

In the world of quantum computing, the concept of entanglement states that a system of multiple particles interact in such a way that the particles cannot be described as independent actors but only as one system.

In a similar fashion, the IT industry can no longer look at the technologies of machine learning, spatial computing (AR/VR), quantum computing, blockchain, 5G and IoT as independent concepts because they too are linked in a form of “digital entanglement.” In this session, we’ll show how these technologies are combining to become the catalyst for a completely new era of computing. The session will also describe how enterprises, by looking at these technologies in a holistic manner, can maximize their competitive advantage.

Networking Lunch
1:00pm - 1:45pm

Join us for a sit-down lunch, and a chance to catch up on emails and get ready for the afternoon.

Roundtable
Session 2 - Discovery
1:45pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill Down Roundtables

1. Cognitive computing

2. Security & Risk

3. Digital Transformation

4. The future of work, people, and culture

5. Legacy cultures and systems

6. Innovation, implementation, and integration 

Workshop
2:35pm - 3:15pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Building the Business Case for ServiceDesk Task Automation

ITSM solutions, such as ServiceNow, are essential in a digital business, but automating your helpdesk workflow is only the first step. Join this session to learn how to build a compelling business case for servicedesk task automation to augment workflow automation. Specifically, 1E experts will:

  • Review the significant benefits of integrated task and workflow automation process, including to enhance the employee experience and increase productivity.
  • Walk you through how to identify, quantify and justify investment in task automation.
  • Demo the core capabilities of task automation systems.
Case Study
3:20pm - 4:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Data as a Product, Analytics as a Service: How IT Can Drive Revenue, Scale Change, and Engage Customers

A workshop on using real-time analytics to open new revenue streams, enable entry into new markets and engage customers in new and compelling ways.

  • Data and analytics leaders need to develop new strategies, skills, roles and methods to manage and analyze data.
Panel Discussion
4:05pm - 4:55pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Who is Responsible For Our Security Today, and Tomorrow?​

A dramatic increase in the number of elements (for example, systems, devices, things, data and dynamic relationships) are exposing scalability issues with traditional security solutions and raises questions of responsibility. ​

  • Who owns operational security, what role does the CIO have in setting security strategy as regulatory requirements redefine the stakes on an international scale? ​
  • Constant breach/intrusion detection becomes one of the most relevant IoT/ML use cases to counteract human error. How do we begin using ML techniques, detect false positives and improve our data sets?​
  • The future of contextualized security, focusing on zero trust principles and establishing operating procedures for an inevitable breach.
Oxford Style Debate and Live Polling
4:50pm - 5:40pm
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Insource/Outsource: The Skills Debate

Is it better to build premium technical skills in-house rather than outsourcing them?

Attendee downtime
5:40pm - 7:00pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 2 seated dinner.

Networking Drinks
7:00pm - 7:30pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala Dinner
7:30pm - 10:00pm

Join us for our night two Gala Dinner, which will be in a casual and inviting setting.

Wednesday May 6, 2020
Breakfast
7:00 am - 8:20 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
8:20 am - 8:30 am

Our Master of Ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Keynote
8:30 am - 8:50 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Channeling Flexibility and Resilience.

Lessons on creating a robust security plan and, when that plan fails, how to channel flexibility and train your leadership team to react to a devastating catastrophe.

Keynote
8:50 am - 9:20 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Challenging How Leaders Gain Insight Across the Company: Information as Currency

Creating omnichannel experiences requires hybrid environments and a plethora of qualitative and quantitative data to strategically capture market share. Emmelyn traces the story of how customer-centric APIs, and when we say “customer” we mean inside and outside of the organization, made a difference. Integrations are part of living and breathing systems, platforms, and ecosystems. As leaders who plan forward-thinking ways to charge the company forward into an unknown future, though you are keeping the organization running smoothly today, you’re also poising the business for 3-5 years of rapid growth from now. Emmelyn will share insights from her experience as well as Axway and our customers’ experiences from banking and financial services, healthcare, insurance, eCommerce, logistics, and transportation.

She will discuss how shifts in communication, culture, views, and approaches from multi-national enterprises, start-ups, and more including digitally advanced government agencies around the world boosted innovative, competitive advantages in the public and private sectors. When executed properly, you can keep your industry pleasantly delighted to produce what’s next. She will discuss strategies to facilitate a global following while keeping your intellectual property secure.

Roundtable
Session 3 - Outcomes
9:20 am - 10:10 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill Down Roundtables

1. Cognitive computing

2. Security & Risk

3. Digital Transformation

4. The future of work, people, and culture

5. Legacy cultures and systems

6. Innovation, implementation, and integration 

Coffee & Networking Break
10:10 am - 10:25 am

Take a break and refuel whilst networking and socializing with your peers.

Workshop
10:25 am - 11:10 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Inspiring Talent and Invigorating Allies.

A contextualised session exploring the current state of diversity in the workforce, how to leverage new technologies to continue the conversation, and how we can invigorate a diverse younger generation of potential talent.

  • Lessons on how to invigorate allies and inspire talent to create a “change ready” workforce.
  • How investments in data analytics can revolutionise decision making and how we can tackle the issue of data biases.
  • How do you invigorate the younger communities and drive future diversity on a grassroots level?
Workshop
11:10 am - 11:50 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
The API Economy: an Enabler to Digital Transformation?

When it comes to digital, the larger the enterprise, the more challenging the transformation. As ingrained legacy systems drag on migrations, enterprise organizations increasingly are looking to the cloud and API-centric approaches. Enabling agility, improving efficiency and futureproofing infrastructure, APIs are playing an increasingly critical role in digital transformation. In the last 6 years, the number of APIs available have increased 758 percent, and the strongest areas of growth are in business-critical and revenue-related applications. But the complexity of these technologies brings a plethora of new challenges across applications.

Whitney Bouck leads this interactive discussion on the pros and cons of the API economy as a digital transformation enabler.

Key discussion topics:

  • What key drivers favor the use of API-based technologies (vs. proprietary applications/systems)?
  • How crucial are APIs to a modern architecture/stack? How crucial to digital transformation?
  • How much does the speed of integration via API inform the Build vs. Buy decision?
  • Do APIs better enable companies to leverage best of breed technologies? What are the implications?
  • How essential are APIs to agility and choice?
Panel Discussion
12:00 pm - 12:40 pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Closing Panel with your Round-table Leaders

Closing panel rounding up lessons learnt to be fed back from your roundtable leaders/opening panel members

Buffet lunch
12:45 pm - 1:45 pm

Before you head home, make sure you grab something from our buffet-style lunch for your journey ahead.

Summit Location

Royal Turnberry Hotel, Ayrshire, Scotland

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Popular content from our Summits

GDS Summits host experts to help experts. Our speakers are leading executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

Sponsors & Partners

Media Partners

Join us at the Upcoming Event

Don't miss out

Apply now