From 4-6 May 2020, the European edition of our CIO Insight Summit brought together senior IT decision-makers and business leaders from across the continent at the wonderful Royal Turnberry Hotel in Ayrshire, Scotland, to share their views on how to tackle the biggest challenges in tech today.

The summit program focused on key themes such as: innovation and digitalisation: separating from the pack; the CIO forecast: emerging technologies and trends to integrate into your strategy; and infrastructure and operations: the mix of strategic, tactical and organisational challenges in 2020.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Justin Kershaw
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Justin Kershaw
CIO
Cargill
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Barbara Gottardi
CIO Channels and Retail Business Banking
HSBC
Image of Elaine Bown
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Elaine Bown
Group CISO and Group Director Technology
Sky
Image of Mattias Ulbrich
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Mattias Ulbrich
CIO
Porsche
Image of Herman De Prins
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Herman De Prins
CIO
UCB
Image of Alessandro De Luca
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Alessandro De Luca
CIO
Merck Healthcare
Image of Francesco Marzoni
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Francesco Marzoni
Group Head of Data & Analytics
Nestlé
Image of Ajwad Hashim
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Ajwad Hashim
VP Innovation & Emerging Technology
Barclays
Image of Lucy Lombardi
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Lucy Lombardi
VP Digital & Ecosystem Innovation
Telecom Italia
Image of Veronique Rhode
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Veronique Rhode
CIO
AXA Re
Image of Barbara Saunier
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Barbara Saunier
CIO
Beiersdorf

6 Challenges in IT

Our summit is focused on solving your strategic challenges
  • The legacy battle: overcoming legacy tech & driving innovation everywhere
  • Leveraging your data: capitalising on your AI effort
  • Emerging tech: identifying the gimmick or game-changer
  • Agile working: surmount the hype & embrace the operational revolution
  • Your company personality: changing culture to deliver on digital
  • Understanding your customers: maximising your number one asset in 2020 & beyond
Apply to attend

Summit Schedule

Day 1
Day 2
Day 3
Monday May 4, 2020
Registration
12:00pm - 6:00pm

Join us at 12.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day summit experience.

Solution provider briefing
1:15pm - 2:30pm

Our VP of Sales will brief you on the next 2 ½ days at the summit, giving you all the information you’ll need for your 1-2-1 meetings, the networking sessions and what to expect to maximise your summit experience.

Welcome remarks and delegate briefing
1:45pm - 2:00pm

Our master of ceremonies will kick off the summit with a welcome brief and orientation session, giving you all the information you need to maximise your summit experience.

Interview
2:00pm - 2:30pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
The alliance of business & IT

Being a CIO nowadays is clearly more about business alignment than technology alignment. With IT being a critical aspect of every department how do we ensure IT isn’t just a ‘bolt-on’ but an integral part of the business strategy?

  • Why does the disconnect happen?
  • Do we know our CEO’s ‘why’?
  • How do we align with the business & ensure we stay aligned?
Panel Discussion
2:30pm - 5:10pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
What does the 'I' in 'CIO' stand for?

Since the term ‘CIO’ was coined in the 1980’s, it is of no surprise to us all that there’s been many shifts in responsibility but what is the actual role of the CIO in today’s world?

  • How do we ensure career longevity?
  • Should we move our efforts away from task management & towards change management?
  • What impact will automation & AI have on the role of the CIO?
Roundtable Track 1
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
The legacy battle: overcoming legacy tech & driving innovation everywhere
headshot of David Ivell
David Ivell
CIO - Semta

Companies are long-term sufferers of legacy technology & although there is incredible potential in some legacy, how do we identify what to update & what to replace?

  • Evaluating which overhaul strategy is best
  • Which applications & workflows should we move to cloud & what benefits are we looking for?
  • How do we agree & allocate budget for necessary renovations?
  • How do we migrate to new platforms with minimal disruption to end users?
  • How do we ensure we don’t create more legacy moving forwards?
Roundtable Track 2
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Leveraging your data: capitalising on your AI efforts

AI & machine learning are here to stay, as Michael Dell said “AI is your rocket ship & data is the fuel”, so how do we build a data first culture?

  • How do we balance processing & protecting data?
  • What is the consensus on techniques such as homomorphic encryption & multi-party computation?
  • What impact with edge computing have on data management?
  • How do we help AI be more broadly understood in the business?
  • Are we doing enough to democratise data?
Roundtable Track 3
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Emerging tech: identifying the gimmick or game-changer

The 4th industrial revolution is upon us & new technologies continue to disrupt businesses; how do we identify meaningful solutions?

  • Evaluating which emerging technologies will help us stay relevant & competitive
    • Practical blockchain
    • IoT
    • Edge computing
    • 5G connectivity
    • Digital ecosystems
    • Human augmentation
  • What can we do to ensure we best utilise the technology we invest in?
  • How do we determine the right roadmap to create improved & innovative models?
  • How will technology change in the next 10 years?
Roundtable Track 4
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Agile working: surmount the hype & embrace the operational revolution

63% of full time-employees already work flexibly, with many managers attributing revenue growth to flexible working but how do we move from flexible working to agile working?

  • To what extent can agile processes improve operations?
  • Are agile technologies a buzz-word that’s overhyped?
  • How would microservice approach impact our business’ agility?
  • Is a scrum framework the answer to increasing efficiency in our teams?
Roundtable Track 5
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Your company personality: changing culture to deliver on digital
headshot of John Patrick Shaw
John Patrick Shaw
CIO - Primeline Group

Culture is often thought of as a system of values, beliefs & behaviours that influence how work gets done, with many changes in recent years, how do we encourage our workforce to adapt to change?

  • What are the main cultural challenges in our organisations?
  • What lessons can we learn from the new players to improve organisational culture?
  • How can we encourage change from the top down?
  • How does the increase in digital natives effect culture?
Roundtable Track 6
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Understanding your customers: maximising your number one asset in 2020 & beyond

In 2020 customer experience will overtake price & product as a key differentiator with 85% of customers willing to pay more for a great experience.

  • How do we identify our new customer?
  • How have their needs/wants/desires changed?
  • How do we reward the customer to build & cement that relationship?
  • How do we drive loyalty out of the new generation?
  • What will the customer of the future look like?
Workshop
4:20pm - 5:00pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Growth mentality: embracing failure

Businesses are adopting technology, they believe technology will fix the problem, but it is only some of the effort. The remainder of the effort needs to be around culture, changing business process & people. GAFA are renowned for having that mindset – to fail & to fail fast. How do we make this fundamental shift in the way companies think?

Workshop
5:05pm - 5:45pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Real or deepfake?: the ugly truth

Advancements in AI have enabled users to relatively easily create deepfakes, unfortunately mostly with negative consequences. Deepfake’s pose a real threat to the general public when used in this way.

  • Can you spot a deepfake?
  • What are the possible positive applications of deepfake technology?
  • How do we protect those most vulnerable in society?
Attendee downtime
5:45pm - 6:00pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 1 seated dinner.

Networking drinks
6:00pm - 7:00pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala dinner keynote
7:30pm - 10:00pm

Join us for our gala dinner & keynote speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

Tuesday May 5, 2020
Breakfast
7:00am - 7:50am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome remarks
7:50am - 8:00am

Our master of ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
The competitor of today, is the partner of tomorrow

Corporate innovation can be really hard; cultural inertia, inhibiting processes, policies, systems, competing priorities, politics & difficult people all stand in the way however, there is an answer: enter startups. Startups are better placed to navigate change, capitalise on emerging tech & are far more agile.

  • When do we partner & when do we build in-house?
  • What defines a successful partnership?
  • How do partners collaborate effectively?
Keynote
8:30am - 9:00am
An exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Keynote
headshot of Meelis Lang
Meelis Lang
VP Engineering & Innovation - Helmes

Session by Helmes

Oxford Style Debate and Live Polling
9:00am - 9:40am
Is AI helping your bottom line?

One Topic. Two experts. Two opinions. You’ll get the chance to vote on where you stand before the session starts. We’ll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.

Coffee & networking break
9:40am - 10:00am

Take a break and refuel whilst networking and socialising with your peers.

Workshop
10:00am - 10:40am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Placing data at the heart of the business

As the world is changing & new generations are coming into the mix how do we ensure we are maintaining that relationship with the customer? When you lose the customer interaction, you downgrade yourself to a commodity.

  • Data is one the most valuable assets we can have, however it’s not the data itself that matters. What are the challenges in moving to a data-driven organisation?
  • What role do we want to play in their ecosystem?
  • How do we leverage cognitive technologies to create new relationships with customers?
  • Have we been using AI to deliver hyper-personalised offers to clients? If not, how do we start?
Workshop
10:45am - 11:25am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Multicloud: what’s the best approach?
headshot of Patrick Maes
Patrick Maes
MD CTO Strategy & Architecture - Credit Suisse

Cloud has been discussed for a number of years now with various evolutions. You might think ‘multicloud’ & ‘hybrid cloud’ are the same but in fact multicloud is the next stage in cloud development.

  • What is multicloud?
  • How do you manage multicloud?
  • What approach works best?
Keynote
11:30am - 12:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Keynote

Session by Snowflake

Networking lunch
12:00pm - 1:15pm

Join us for a sit-down lunch, a chance to catch up on emails and get ready for the afternoon.

Roundtable
Session 2 - Discovery
1:15pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill down roundtables

1. The legacy battle: overcoming legacy tech & driving innovation everywhere

2. Leveraging your data: capitalising on your AI efforts

3. Emerging tech: identifying the gimmick or game-changer

4. Agile working: surmount the hype & embrace the operational revolution

5. Your company personality: changing culture to deliver on digital

6. Understanding your customers: maximising your number one asset in 2020 & beyond

Workshop
2:35pm - 3:15pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Looking beyond RPA to hyperautomation

RPA has been phenomenal in the delivery of digital transformation, maybe more so than any other technology, hyperautomation is due to build on the success of this.

  • What are the differences between RPA & hyperautomation?
  • Are our business’ ready for hyperautomation?
  • How do we instil an automation first mindset?
  • What are the benefits of hyper automation?
Interview
3:20pm - 4:00pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Multi-experience: the evolution of app development

By 2021 at least one-third of enterprises will have deployed a multi-experience development platform to support mobile, web, conversational, & augmented reality development.

Coffee & networking
4:00pm - 4:15pm

Take a break and refuel whilst networking and socialising with your peers.

Keynote
4:15pm - 4:45pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Diversity & inclusion: the top enabler for unlocking value
headshot of Veronique Rhode
Veronique Rhode
CIO - AXA Re

‘Traditional’ IT personalities seem to be a thing of the past, so how do we encourage those from different backgrounds to join our teams?

How important is incorporating both diversity of gender & skills?
How can we encourage non-tech people to join our teams?
Can we teach the necessary skills, rather than recruit the right skillset?

Attendee downtime
4:45pm - 6:45pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 2 seated dinner.

Dinner, drinks & entertainment
7:30pm - 10:00pm

Join us for our night two gala dinner, which will be in a casual and inviting setting.

Wednesday May 6, 2020
Breakfast
7:00 am - 7:50 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome remarks
7:50 am - 8:00 am

Our master of ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Panel Discussion
8:00 am - 8:30 am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
The future of IT: identifying your north star

Digital is here; it’s in every business, across every sector. By 2025, digital services & products will be responsible for over 80% of new revenue growth. But it takes more than having a digital strategy for organisations to exceed customer expectations & experience increased returns.

  • What are our predictions for the future of IT?
  • Which areas will need more or less attention?
  • What new technologies will have the most impact?
  • Which trends are worth paying attention to?
Workshop
8:35 am - 9:15 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Living on the edge

Developments in 5G & IoT have created the opportunity for real-time data analysis. Edge computing brings about new opportunities for many industries.

  • How will the new edge experience(s) integrate with existing channels and processes for increasing customer engagement?
  • How can existing business workflows be augmented using Edge insights?
  • What is the right architecture stack that enables the business to accomplish these capabilities?
  • What does that look from a Cloud, Data, and Middleware design standpoint?
Workshop
9:20 am - 10:00 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Be the disrupter, not the disrupted

Example of a successful start-up that has been innovative, continued to grow & remain relevant, despite their growth; further looking at how they compete with the looming stretch of digital players.

  • Are we driving digital transformation or are we being forced to transform?
  • How do they continue to innovate?
  • How do they attract their customers despite the competition of large players?

 

Roundtable
Session 3 - Outcomes
10:05 am - 11:00 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill down roundtables

1. The legacy battle: overcoming legacy tech & driving innovation everywhere

2. Leveraging your data: capitalising on your AI efforts

3. Emerging tech: identifying the gimmick or game-changer

4. Agile working: surmount the hype & embrace the operational revolution

5. Your company personality: changing culture to deliver on digital

6. Understanding your customers: maximising your number one asset in 2020 & beyond

Keynote
11:00 am - 11:30 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
So, what's next?

Encompassing the 6 challenges of the summit, we finish the event looking at what we can take away today. How can we begin to implement change in our organisations once we leave the summit?

Summit Location

Royal Turnberry Hotel, Ayrshire, Scotland

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Popular content from our Summits

GDS Summits host experts to help experts. Our speakers are leading executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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