Taking place from 27 – 29 May at the wonderful The Ritz-Carlton in Sarasota, Florida the US edition of our CIO Insight Summit will bring together senior IT decision-makers and business leaders from across North America to share experiences, discover new ideas, and discuss the hottest topics in tech.

The summit program will focus on key themes such as: innovation and digitalization: separating from the pack; the CIO forecast: emerging tech and trends to integrate into your strategy; and infrastructure and operations: strategic, tactical and organizational challenges 2020.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Romeo Siquijor
Logo of Cemex USA
Romeo Siquijor
CIO
Cemex USA
Image of Eric Chaniot
Logo of Michelin
Eric Chaniot
CDO & SVP
Michelin
Image of Nick Costides
Logo of UPS
Nick Costides
President IT
UPS
Image of Sree Sreedhararaj
Logo of Sephora
Sree Sreedhararaj
CTO, VP Architecture, Product and User Experience
Sephora
Image of Martin Titchenell
Logo of Sealed Air Corporation
Martin Titchenell
Director of Strategic IT Performance Management
Sealed Air Corporation
Image of JP Calderon Del Vecchio
Logo of The Clorox Company
JP Calderon Del Vecchio
Chief Enterprise Architect, VP CISO
The Clorox Company
Image of Kostas Georgakopoulos
Logo of Procter & Gamble
Kostas Georgakopoulos
CISO
Procter & Gamble
Image of Ruthu Raj
Logo of Genuine Parts Company
Ruthu Raj
Chief Enterprise Architect – Global Automotive
Genuine Parts Company
Image of Cynthia Leonick
Logo of Morgan Stanley
Cynthia Leonick
VP IT
Morgan Stanley
Image of Hector Medina
Logo of Topco
Hector Medina
CIO
Topco
Image of Bob Toupin
Logo of BlueLinx
Bob Toupin
CIO
BlueLinx
Image of Sudhakar Virupakshi
Logo of Par Pacific Holdings
Sudhakar Virupakshi
CIO
Par Pacific Holdings

6 Challenges in IT

Our summit is focused on solving your strategic challenges
  • Architecture and Transformation – the difficulties of scaling change without disrupting environments or optimizing redundant processes.
  • Security, Resilience and Continuity - juggling the competing demands of security and connectivity within the enterprise.
  • Data, Insights and Innovation - making insights actionable and based on tangible business data.
  • Talent, Training and Mobility - methods of finding true talent; people capable of dealing with novel problems in novel ways.
  • Leadership, Culture and Creativity - becoming a resilient leader capable of taking a step-back as the role of the CIO changes dramatically.
  • Strategy, Partnerships and Flexibility - breaking beyond the industry standards that have been defined by a core set of applications.
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Summit Schedule

Day 1
Day 2
Day 3
Wednesday May 27, 2020
Registration
12:00pm - 6:00pm

Join us at 1.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day Summit experience.

Welcome Remarks
1:45pm - 2:00pm

Our Master of Ceremonies will kick off the Summit with a welcome brief and orientation session, giving you all the information you need to maximize your Summit experience.

Interview
2:00pm - 2:30pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
Garbage In/Garbage Out: Automation and Vendor Management.

Garbage in/garbage out has become a mantra for anyone invested in the future of AI. If you don’t have well classified, hygienic data the data will not do its job. Data hygiene will pave the way for AI/RPA, if we look down the road to 2023/2024 there is a substantial amount of reskilling that will tie into this.

In the next few years, there will be less emphasis on the service desk and traditional IT functions and more emphasis on supporting AI and automating processes. The question is, who’s going to monitor the KPIs for AI tools and what role will vendor management play?

As the tools we use become more complex, more emphasis will be on holding vendors accountable, having SLAs for vendors, and upskilling employees in line with it. Ensuring that you are managing your vendors before they manage you.

Panel Discussion
2:30pm - 3:10pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Digital Inspiration: How to Start Innovating, Disrupt New Markets, and Engage Your Customers.
headshot of Nick Costides
Nick Costides
President IT - UPS

We will explore how even the largest companies can act lean and provide a cohesive consumer experience at scale.

Roundtable Track 1
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Security, Resilience and Continuity.
  • Understanding what assets to priorities by exploring risk-based approaches to security.
  • Focusing on high-availability in an environment where business-continuity is the only option.
  • Mitigating the risks of having data in motion within the enterprise.
Roundtable Track 2
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Architecture and Transformation.
headshot of Rathu Raj
Rathu Raj
Chief Enterprise Architect - Genuine Parts Company
  • Focusing on architecture as the building blocks for transformation, automation, and innovation.
  • How to disrupt as little of the environment as possible when scaling change.
  • Strategies for avoiding optimizing a redundant process, tool, or service.
Roundtable Track 3
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Data, Insights and Innovation.
headshot of Ramesh Choragudi
Ramesh Choragudi
Head of IT Strategy - Par Pacific Holdings
  • Leveraging both sides of the AI conversation; customer insights and operations.
  • Reverse engineering technical strategies from business use-cases by using your own data rather than generic industry data.
  • Creating highly connected analytics between discrete sources and, more importantly, making these insights actionable.
Roundtable Track 4
Session 1 - Challenges
3:50pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Talent, Training and Mobility.
  • Methods for finding true talent; people capable of dealing with novel problems in novel ways.
  • Best-practices for training talent in-house as the complexity of IT roles increase across the board.
  • Unpacking the next chapter of automation and the potential of 5G to build platforms that you can put in anyone’s hand to accelerate progress.
Roundtable Track 5
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Leadership, Culture and Creativity.
headshot of Romeo Siquijor
Romeo Siquijor
CIO - Cemex USA
  • Becoming a resilient leader capable of taking a step back as the role of the CIO changes dramatically.
  • Ensuring IT is entrenched within the business rather than reverting to an operational department.
  • Channeling creativity to drive revenue in the enterprise.
Roundtable Track 6
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Strategy, Partnerships and Flexibility.
headshot of Tanshaneika Swire
Tanshaneika Swire
Sr. Director of IT - Health Care Service Corporation
  • Exploring how business models are evolving across all industries.
  • Challenging the industry standards that a core set of applications have defined.
  • Understanding the consequences of the proliferation of applications in the marketplace
Workshop
4:20pm - 5:00pm
Responding to Your Customer: How to Create a Dynamic Digital Supply Chain.
headshot of Hemal Mehta
Hemal Mehta
VP Technology - TegraGlobal

In order to survive and be relevant, brands and retailers have to be nimble and adaptive to consumer needs. Ever-changing consumer behavior puts pressure on the entire supply chain to be more connected and responsive. In this case study, we will discuss impacts to key players in the supply chain and how Tegra has embarked on a journey to create a responsive digital supply chain. Additionally, we will discuss some of the challenges of creating a fully integrated supply chain and a few of our success stories. Lastly, we will have a break out session discussing various challenges each company encounters in the supply chain (Retailers/Brands, manufactures and suppliers).

Panel Discussion
5:05pm - 5:45pm
Innovating, Scaling, and Sustaining Transformation.
headshot of Cynthia Leonick
Cynthia Leonick
VP IT - Morgan Stanley

In this session, we will explore some of the often-overlooked questions in any large transformation project in order to better understand how we can innovate, scale, and sustain change:

  • How are you meeting the business demands for faster delivery? What are you doing to deliver new capabilities the business needs when they need it?
  • How about tradeoffs. What kinds of tradeoffs are you making to go faster? Quality. Security. Compliance. Budget
  • How are you managing your cloud strategy? Lift and shift, rebuild, etc. What about security and the complexity of ‘cloud-native’ (microservices)?
  • How are you driving the cultural transformation to enable your teams to take advantage of modern delivery cloud development?
Attendee Downtime
5:45pm - 6:00pm
A needed break after a content-filled day. Please use this time as you wish prior to joining us for our night 1 seated dinner.
Networking Drinks
6:00pm - 7:00pm

Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.
Gala Dinner
8:00pm - 8:30pm
Our Keynote speaker will be addressing the entirety of Summit attendees during our Gala Dinner. They will be going beyond the 'brand story' and sharing their experience and the real truths of tackling a challenge that is shaping the industry.
headshot of Sree Sreedhararaj
Sree Sreedhararaj
CTO, VP Architecture, Product and User Experience - Sephora
Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three-course dinner and wine whilst listening to an industry leader discuss a key topic.
Thursday May 28, 2020
Breakfast
7:00am - 7:50am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
7:50am - 8:00am

Our Master of Ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
The Experiential CIO.
headshot of David Nuss
David Nuss
CIO - Cresa
headshot of Nikhil Deshpande
Nikhil Deshpande
CDO - State of Georgia
headshot of Mark Gelhardt
Mark Gelhardt
SVP, Global Technology Governance - US Bank

The exciting players are not just building for the consumer space but also giving the employee better IT tools to do their work with. If you’re not building great tools to keep your employees engaged, it becomes a talent retention problem. This falls on the CIO’s shoulders. A recent survey said that 75% of CIOs will fail in their job if they don’t turn their IT group into an enabler for digital transformation. As the labour market tightens, CIO’s need to focus on engaging employees, improving their experience, and keeping them on board.

Keynote
8:30am - 9:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Data as the Foundation for Anything as a Service.

There is no other business unit or department within a company that has as wide and deep a knowledge of the business as the technical people. Having explored how effective integration lays the foundation for actionable insights, now we can discuss how you can use your own companies’ data to make novel observations about your customers, products, and environment. In this session we will explore:

  • How to reverse engineer a data insight strategy by nailing down what your CEO/CFO really cares.
  • How to effectively use your insights to contribute to your organization’s revenue stream.
  • How to drive IT as a revenue-generating business partner within the enterprise.
Oxford Style Debate and Live Polling
9:00am - 9:40am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Is Digital Transformation an Outdated Concept?
headshot of Jay Smith
Jay Smith
CIO - Tracfone Wireless
headshot of Michael Mullis
Michael Mullis
CIO - Ingevity
One Topic. Two experts. Two opinions. You’ll get the chance to vote on where you stand before the session starts. We’ll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Coffee & Networking Break
9:40am - 10:00am

Take a break and refuel whilst networking and socializing with your peers.

Workshop
10:00am - 11:40am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Unlocking Mobility to Drive Experience.

As connected devices become the norm, consumers and employees are being prepared for an era of mass personalization. At the foundation of this change are the mobile devices that function as the presentation layer for us to interact with the new tools of the organization (IoT, ML and, in time, edge computing). Although most organizations believe they have developed an effective mobile strategy, IDG estimates that only 46% of organizations have actually deployed mobility extensively. This workshop will look at how you can use mobility to empower the everyday end-user and make data actionable.

Case Study
10:00am - 10:40am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
If You Hear Hoof-beats, Think Horses Not Unicorns: Why You Should Prioritize Upskilling Over Recruiting.
headshot of Walter Carter
Walter Carter
Chief Digital Officer & CIO - Homestar Financial Corporation

As the pace of change accelerates the “unicorn” employee becomes a must-have asset. Now, almost every organization needs people who can perform at a technical level across a range of subjects, capable of communicating strategy to the masses, talking to clients and leading teams of developers.

Combine the need for the “unicorn” employee with almost every enterprise’s inability to compete at recruitment with the digital giants, it falls on the CIO to think of innovative new ways of upskilling their own people.

Keynote
10:45pm - 11:25pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Digital Transformation and the Human Experience.

The pressure is on to digitize all areas of business, but what does this actually entail and is it always right for our customers?

  • Breaking down our understanding of digital and going back to the basics of what it means to digitally transform our businesses
  • Is digital transformation the right decisions, does it always make your customers life easier?
  • Economies of speed vs scale, is move fast and break stuff played out? Is move slow and fix things more effective?
Keynote
11:30pm - 12:00pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Availability, Redundancy, Continuity: The Security Mantra.

This workshop will focus on developing a network of high availability to support business continuity by creating systems designed for triple, if not greater degrees, of redundancy. We focus on redundancy and continuity as these are the only acceptable outcomes as even disaster recovery can cost millions of dollars in downtime. We will look at dockers, containers, and infrastructure as tools to spin up assets in the cloud and, therefore, improve continuity strategies.

Networking Lunch
12:00pm - 1:15pm

Join us for a sit-down lunch, and a chance to catch up on emails and get ready for the afternoon.

Roundtable
Session 2 - Discovery
1:15pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill Down Roundtables

Return to your roundtable groups from day one and continuing to explore your priority challenge.

Workshop
2:35am - 3:15pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Resilience, Responsiveness and Responsibility: Owning Security.
headshot of Bas Ursem
Bas Ursem
VP - Kraton Corporation

A dramatic increase in the number of elements (for example, systems, devices, things, data and dynamic relationships) are exposing scalability issues with traditional security solutions and raises questions of responsibility. A discussion of putting security in the hands of technical, non-technical, or a combination of both and the consequences of each approach.

Panel Discussion
3:20pm - 4:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Democratizing IT: Simplifying the Development Process.
headshot of Neema Uthappa
Neema Uthappa
Director of Marketing Automation and Engineering - McKesson Corporation
headshot of Elizabeth Hoemeke
Elizabeth Hoemeke
SVP IT - Elavon
headshot of Nicole Alexander
Nicole Alexander
SVP, Chief Innovation Expert - Ipsos

In this session we will explore methods of making IT a strategic partner of the business by giving groups outside of IT the tools to co-create, democratizing not only data but technology itself. In this session we will explore:

  • The hype around 5G and its capacity to build generic functional platforms that you can be used in the back of the house and in the customer’s hands across many verticals, for instance, AI at the edge and AI VR.
  • The next chapter of automation being standardization and how some organizations are building central user platforms where non-IT literate users can build their own bots in a low or no-code environment.
Coffee & Networking
4:00pm - 4:15pm

Take a break and refuel whilst networking and socializing with your peers.

Oxford Style Debate and Live Polling
4:50pm - 5:20pm
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Automation at Tesla
headshot of Justin Lewis
Justin Lewis
VP Engineering - Tesla

 

Attendee Downtime
4:45pm - 6:45pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 2 seated dinner.

Networking Drinks
6:45pm - 7:30pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Dinner & Entertainment
7:30pm - 10:00pm

Join us for our night two Gala Dinner, which will be in a casual and inviting setting.

Friday May 29, 2020
Breakfast
7:00 am - 7:50 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
7:50 am - 8:00 am

Our Master of Ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Keynote
8:00 am - 8:30 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Digital Transformation at Michelin
headshot of Eric Chaniot
Eric Chaniot
CDO & SVP - Michelin

In this session, we will explore the digital transformation that Michelin is undertaking. They have experienced good success and have learned lessons along the way. The team, headed by Eric Chaniot, has emphasized the importance of quality data and easy access to the data. Most importantly, as Eric says, digital transformation is 95% human change and 5% technology change. Eric’s work to redefine Michelin’s core business and lead transformation is centered around three ideas:

  • Deep engagement and support from the executive team;
  • A strong governance model;
  • Combining new digital talent with people who understood Michelin’s operation and culture.
Workshop
8:35 am - 9:15 am
Strategies for Transformation.
headshot of Mark Gelhardt
Mark Gelhardt
SVP, Global Technology Governance - US Bank

The guidelines for a successful transformation strategy are simple on paper, take a lift and drop approach, change as little of the environment as you can in-transit, and save optimization and streamlining until after the first stage is complete. However, this is much simpler said than done. Even seasoned transformation veterans find themselves making improvements on the go and this is when things get complicated and out of hand. In this keynote, we will explore how to successfully define where you’re going before you start, create strategies to stick the plan, and decide when its time to execute.

Workshop
9:20 am - 10:00 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Five Lessons For Collaboration: How Building Bridges Will Drive Innovation.

The growing ability to partner and collaborate across functions is the most promising and poorly-understood opportunity for CIO’s in 2020. The amount of time you’re going to have to spend with frenemies is increasing and, traditionally, this is not a great skill for companies in general and even less for CIOs. Here we will look at how can we foster a partnering mindset in IT and use this to revolutionize the business.

Roundtable
10:05 am - 11:00 am
Roundtables
1. Security, Resilience, and Continuity.
2. Architecture and Transformation.
3. Data, Insights, and Innovation.
4. Talent, Training, and Mobility.
5. Leadership, Culture, and Creativity.
6. Strategy, Partnerships, and Flexibility.
Keynote
11:00 am - 11:30 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Platform Plays and Partnerships.

 

CIO’s are central to the conversation of how to leverage the changing economics of the digital community. This is significant as we see more companies moving towards becoming service platforms.

The most lucrative businesses of the C21st have been pure platform plays like Google, Facebook, and YouTube. Platform businesses grow faster and are more valuable than traditional businesses but there is only a handful in the market (< 2%) to learn from. What lessons do platform businesses have to offer and how can we use them to open new opportunities for growth?

Delegate De-registration.
11:30 am - 12:00 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Lunch & Farewells
12:30 pm - 2:00 pm

Before you head home, make sure you grab something from our buffet-style lunch for your journey ahead.

Summit Location

The Ritz-Carlton, Sarasota, Florida

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

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GDS Summits host experts to help experts. Our speakers are leading executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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