Hot topics in customer experience

Podcast - CX

8th February 2023

This week, we’re digging into the hot topics in Customer Experience! Richard Adams, Head of Digital Architecture at London North Eastern Railway (LNER), is an emergent technologist, artist, educator and thinker. He’s here to tell us all about the crossover in customer experience and creativity, personalization and accessibility, and the importance of Artificial Intelligence and Machine Learning in all of this. Let us know what you think at podcast@gdsgroup.com.

Discussion points

What are the major challenges your customers are facing, and how are you supporting them?
How does the use of technology come into all of this?
How can brands truly understand what people’s expectations are, and how can they match them?

Get in touch

Connect with Richard Adams
Connect with Kelley Iuele
Connect with Stephanie Garey
Or email podcast@gdsgroup.com

Resources mentioned in this episode

GDS Group – Meet the Boss roundtables
GDS Group – Summits

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

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8th February 2023

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