Latest Article - General
How life sciences can listen to customers: and the powerful rewards that follow!
Learn how in a patient-centric environment, deep listening leads to effective tactics that match customer needs.
Latest Article - CX
X marks the spot: Putting the ‘X’ in CXO
Todd Unger of the American Medical Association shares insights on the intersection of market, product, commerce, and service.
Latest Article - Manufacturing
Accelerating industry 4.0:Unveiling the power of AI in manufacturing
Discover what AI truly means for the manufacturing sector as explored by Arun Kumar Bhaskara-Baba at the recent GDS Group Manufacturing Summit.
Latest Article - CX
How to Create Commercial Transformation Via Culture Change
Discover how to nurture talent to maximise their potential and the related impact that can have on the customer, a topic explored by Tracie Gildea.
Latest Article - CX
Omnichannel Utopia:Learnings from Intersport’s CX Journey
Read the insights of Bart Behnke, VP Board of the Directors & CMO at Intersport ISI regarding the enhancement of the omnichannel CX in retail.
General
Article
Maligned and Misunderstood: Why Chief Data Officers Don’t Last Long in the Job
It’s considered one of the trendiest roles among C-suite leadership, but is the Chief Data Officer tragically misunderstood?
General
Article
Three Ways the World of Work has Changed Forever (and How Health and Safety Leaders Can Navigate Them)
Read about the research John Dony shared at our latest HSE Insight Summit regarding the disruption and emerging issues challenging health and safety.
General
Article
Forget What You Thought You Knew About Humans, AI, and The Future of Work
Key learnings from our latest Data & Analytics summit.
CX
Article
Building a Successful Customer Loyalty Programme for a Competitive Edge
Read about why it is crucial for retailers to create a successful loyalty program and the bigest challenges in the process.
Security
Podcast
Cyber Insurance:Are You Becoming Uninsurable?
CX
Article
GDS Group Retail Summit 2023:What’s New in the Retail Industry?
Read about all the latest trends, future predictions, hot takes and the shifts happening in the retail industry discussed on our recent Retail Summit.
Marketing
Article
Top 3 Priorities for CMOs in 2023
Discover the driving forces behind today's CMOs' top priorities and gain valuable insights into the exciting evolution of that role.
Operations
Podcast
Navigating Decarbonisation for Business Success:Why It’s Not All Doom & Gloom
17 minutes
Leadership
Article
Adapt and Achieve: A Leader’s Guide to Overcoming Adversity and Driving Transformation
As a business leader, overcoming adversity and driving transformation can be challenging.