Insights - GDS Group

Insights are our eXpertise

Our team of experts conduct original research and analysis, sharing our expertise to actively contribute to the conversation, with new insights and industry perspectives.
Insights are our Expertise

Return on eXpertise



Gain access to essential insights and content.

Valuable real-life, real-time insights through a variety of channels, including blogs and podcasts. For more in-depth research, there are a variety of resources, such as eBooks, reports, and white papers that enable you to outpace the speed of change.

Through original research and analysis, we provide unique insights and perspectives on the latest developments. We are not bystanders, we are active participants in shaping the future, sharing our expertise and driving meaningful discussions in your industry.

CX Report: Building and Maintaining Customer Trust
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CX
Building and Maintaining Customer Trust


Featuring senior industry experts from our GDS CX Insight Summits, discover how top CX leaders are using data-driven insights, to build customer trust, loyalty, and future-ready experiences.

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Healthcare
Article

The Untapped Power of Sustainability in Healthcare

Healthcare organizations are seeing increasing demands to reduce their carbon footprint. How do you balance sustainability with budget in healthcare?
Josh Porter
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AI
Article

Where Does Our Community Stand On AI?

At our recent AI Innovation Summit we wanted to find out where our community stood on AI. Here are some of our findings...
Josh Porter
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Retail
Article

Balancing Technology & Tradition – Where is the Future of Retail?

Brick-and-mortar has stumbled in the wake of digital stores and e-commerce, but is it really just a case of out with the old and in with the new?
Josh Porter
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Security
Article

Cybersecurity in 2025: Challenges and Solutions

With the year ahead of you, now’s a better time than any to start rethinking your security measures.
Patrick Mclean
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CX
Article

Personalized or Predatory? We Want Personalization But Are We Ready?

After covering countless CX events, Host and Content Editor Amanda Brilhante asks: are we ready for the reality of personalization?
Amanda Brilhante
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Business
Press Release

Matt Mullikin Appointed as CEO of GDS Group

Leading Data-Driven Engagement Business Restructures Leadership Team
GDS Author
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Healthcare
Article

Can You Solve the Human Challenges of Healthcare With AI?

In the face of regulations, complex processes, legacy tech, and vast amounts of incredibly sensitive data, can AI move the needle for healthcare?
Josh Porter
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AI
Article

Are You Really Ready for AI?

If you want to achieve AI-integrated success, you have some work to do. So, if you’re unsure whether you’re really ready for AI, this will give you so
Patrick Mclean
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Healthcare
Article

Healthcare: Staying Secure in 2025

For the healthcare industry making a robust cybersecurity strategy not just important but absolutely critical.
Patrick Mclean
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